How to deal with the abnormal situation in ZTO Express?

1. Call the corresponding courier company, ask about the abnormal reasons of courier, and find solutions according to different reasons.

2. Abnormal express delivery may be caused by the wrong or unknown address of the parcel, rejection by the recipient, return beyond the retention period, or damage or loss of the parcel in transit, or it may be caused by the long distance of the receiving address and the need for delivery on another day.