Is the national food safety complaint reporting telephone number 12331?

The food safety hotline is 12331.

12331 is the nationwide unified complaint reporting telephone number for food and drug supervision departments. In addition to telephone calls, units and individuals can report the illegal activities of drugs, medical devices, health foods and cosmetics in the development, production, circulation and use, as well as food safety violations in catering services to the regulatory authorities by means of letters, Internet, faxes, visits and SMS messages.

Food and drug supervision departments at all levels should set up special institutions to accept reports. After receiving complaints and reports, the institution should be managed in a unified way, with a special person in charge, and make a decision on whether to accept them within 5 days. The object of the complaint and the illegal act are clear and belong to the jurisdiction of this administrative region, which shall be accepted. Generally, the time limit for all completion is 6 working days. If the situation is complicated, the extension period shall not exceed 3 working days.

from then on, all complaints and reports claiming that the reported object has caused death, involving high-risk products such as blood products and vaccines, and being concerned by mainstream news media shall be handled as important complaints and reports.