Do I need an order number to refund the box horse?

When the customer's order is in the consignment state, the head of delegation needs to apply for a refund of the whole order. If the order is in the pending delivery or completed state, the head of delegation can initiate a refund in the background. However, it should be noted that the person in charge of the out-of-stock goods in the order can return the goods by marking the out-of-stock quantity before confirming the delivery. If it is returned for other reasons, the person in charge of the order will apply for after-sales refund according to the corresponding situation. As for the specific refund operation: the head of delegation first clicks on the head of delegation to confirm the receipt, then opens the product details page and selects "Apply for a refund". When filling in the refund information, it is best to provide photos and descriptions of abnormal product quality, which is convenient for the platform customer service to handle it faster. On the after-sale/refund page, there are refund reasons, refund amount, refund instructions, pictures and other information to be filled in.