Government affairs platform SMS number inquiry telephone number

12345 government service hotline is a public service platform composed of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

Responsibilities of hotline 12345

Hotline 12345 integrates the non-emergency government hotlines set up by all levels and departments, and provides business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, public opinion survey, etc. According to the principle of "combined answer".

The work of hotline 12345 is subject to the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, and the operation of hotline 12345 and the handling of various departments are submitted as required.