What should Tmall Express do if it requests SMS reply?

1. Contact the dispatcher directly according to the dispatcher's phone number on the logistics information to find out the specific situation.

2. If the express mail has not been delivered, you can use the dispatcher to deliver it at another time.

If the dispatcher makes a mistake, let him find out and deliver it as soon as possible.

4. If the express mail cannot be retrieved, contact the seller to explain the situation and apply for a refund.