Did you use Huawei mate 30 pro's discovery camera? I bought it for less than a month. What should I do?

It is true that organic friends feedback Huawei mate 30 Pro's camera into the dust. In this case, it will really make people feel worse. Maybe it doesn't matter much to take pictures with a mobile phone, but the camera will also affect our mood and use. So, what should the subject do in this situation?

First: We need to know the warranty policy of Huawei mobile phones.

According to the national warranty policy, Huawei mobile phones:

Second: under what circumstances is there no warranty?

We can look at the details: the point is that if the mobile phone is disassembled by itself or enters the liquid, the mobile phone is not guaranteed. So the subject should ensure this.

Third: Specific steps

The topic owner can call Huawei's hotline, or choose the quick service in Huawei's mobile phone service App, and choose through online customer service or service center for testing and maintenance.

I'm just like you. Oh, I bought Huawei mate30pro5G on 20 10. After one day, a snake entered the camera. The next day, I returned it. What quality is this?

Don't blindly watch the rhythm all day, buy first.

And if there are quality problems, they can be solved after sale, at least Huawei can do it after sale.

——————————————— The dividing line is updated.

Although the mobile phone is not used much, no dust has been found yet. As for waterproof, I also took pictures with water. You don't have to dig out this answer long ago.

Anyway, several brands of mobile phones in my hand have not found any dust. I just said my own situation, that's all.

I don't know why, this year's mobile phone camera is particularly gray, first one plus 7Pro, then Meizu's16Pro, and even flagship machine like iPhone1promax has this problem. Of course, this partner's Mate 30Pro has also been recruited. I have to suspect that this is a loophole in the design scheme, or that the dust-free environment of the assembly workshop of the foundry is not up to standard, otherwise there will be no large-scale ash entry.

According to the description, the partner said that Mate 30Pro found that the camera was gray less than a month after buying it, indicating that this should happen in subsequent use. Of course, this situation does not rule out when the factory is assembled (it is too late). After all, the Mate20Pro screen was too green last year, and this batch problem is not impossible.

If this is caused by late use, then I really can't figure it out. Because Huawei Mate30Pro is the highest level of dustproof and drainage in IP68, waterproof is only an application technology, and it is not guaranteed when entering the water, but dustproof should not be difficult. Moreover, Mate30Pro is not a lifting structure, the fuselage is sealed, and there is no condition for dust to enter. Is it that dust has entered the gap at the top of the mobile phone? Then this IP68 is too serious.

Since there is such a problem, the easiest way is to find after-sales service. Now Huawei's after-sales service can be said to be very intimate, and all kinds of free intimate services are available. Let's go to the after-sales inspection first. If there are no signs of damage and disassembly on the surface of the mobile phone, then Huawei will deal with it. Of course, considering that the partner's time has exceeded 15 days, Huawei is required to provide warranty according to the Three Guarantees Law. As for replacing the new machine, it is even more unrealistic. Generally, the replacement is within 15 days. You spend too much time to change it. Unless Huawei officially confirms that this batch has problems and comes up with a replacement policy, it can only be carried out under the existing after-sales policy.

On the forum, I saw many small partners reflecting this problem. It is true that some of them have changed to new machines, but most of them were discovered three or two days after buying their mobile phones. Now even platforms like JD.COM support seven days for no reason to return goods, so it's really nothing unusual to change it every three or two days. As far as things are concerned, this partner's camera is dusty, and there is only one way to guarantee it after sale. If you want to change it, you can only change it if it has been repaired more than three times during the warranty period (this is stipulated by the current Three Guarantees Law).

If you really feel wronged, you can only find some unconventional means, such as calling 123 15, but this is usually useless. Consumers' associations are all implemented in accordance with the three guarantees after-sales policy. I've met it before. I bought a notebook and overhauled it twice a year. It makes sense to call and complain that the manufacturer is only responsible for maintenance. There is also exposure, which has attracted the attention of the government, but this road is too difficult to walk and not worth tossing.

Did you use Huawei mate 30 pro's discovery camera? I bought it for less than a month. What should I do? It's really a pity. If the camera is really dusty, it will greatly affect the level of taking pictures. If this happens, there is still a one-year warranty policy because there is less than one month left. If you go to the outlet for testing, it will be handled according to the specific situation.

Generally speaking, the front and rear cameras are strictly inspected and there will be no dust. But if it is used in a dusty environment, it may inevitably appear in dust. According to Huawei's mobile phone warranty policy:

(1) Within seven days: If the performance fails due to non-human damage, you can choose to refund, or replace it with the same model and specifications, or repair it free of charge.

②/kloc-within 0/5 days: In case of performance failure caused by non-human damage, the same model and specification mobile phone can be replaced or repaired free of charge.

(3) Within one year: damage caused by non-external forces can be insured.

For the phenomenon that the lens is ashed, it is unlikely to be ashed according to strict quality inspection, but if it is artificially put in, it will inevitably be disassembled. If there is no external force such as disassembly, Huawei is responsible for the warranty, but it needs to go to Huawei's authorized service center to check whether there is external force.

Therefore, in the case that the lens of the main mobile phone is gray, it is necessary to go to Huawei authorized service center to check whether the mobile phone itself is defective. If it is defective, it can only be repaired if it exceeds 15 days. Take the mobile phone itself and the unchanged invoice to Huawei authorized center for testing. Generally speaking, if the lens is gray and the lens itself is not damaged or defective, it is basically a professional maintenance department to clean the dust. Of course, you need to back up your data before sending it for inspection. Huawei will not be responsible for the damage and loss of personal data during maintenance.

Please pay attention to "Dongfeng Levin" for more sharing.

At present, the sealing and waterproof technologies of mobile phones (the flagship model is usually IP68 waterproof standard) are quite in place, and the possibility of camera dust is almost zero. Another example is that the foundry is dust-free, and the mobile phone technology requires high standards for dust-free, which can also ensure that the mobile phone is dust-free and ash-free before leaving the factory.

However, it is not impossible for the camera to enter the dust. We say that any model can enter the dust. May appear in the production process, may also appear in the user's use process. Because even in a dust-free space, there is a possibility of entering dust during mass production, or the sealing performance is not up to standard.

Technically, the camera module of the mobile phone is assembled with the body. Since the technological requirements are high, there is a gap in cooperation, and since there is a gap, there is a tolerance problem in cooperation. If there is no dust problem when you just bought it, it may be caused by using it in a dusty environment. Fine dust will enter the gap and enter the camera area.

If the use is affected by dust, back up the data in advance, bring the purchase invoice and go to the nearby Huawei customer service center for maintenance.

On the other hand, if the camera is dusty, what is the purpose of asking questions here without looking for after-sales service directly? Answers won't help you solve practical problems. In short, is Mate 30 Pro behind? Maybe only the questioner knows. Suppose there is such a possibility. Is camera dust a quality problem? There seems to be no uniform standard, but it still depends on the after-sales inspection and the scheme given.

I think the most interesting thing is that the tickets below didn't buy this machine, the marketing number and the navy, and they were all washed into idiots ... and they also helped Huawei wave the flag and shouted. As a result, everyone was scared under this plan. My mate30pro5G version has been in my hand for 2 weeks, and an IP68 camera is covered with dust. Don't talk about after-sales or anything. I have been there. The solution is to disassemble the machine and clean up the dust. Would you like it if it were you?

Huawei mate30 pro has never been used, but Apple has encountered such a situation many times. Actually, it's almost the same. Don't worry. Many brands have this situation more or less. Solving problems is the last word.

You have only bought it for a month, and the general warranty period of mobile phones is one year. Just take it directly after sale. They will still solve such problems. Why is there such a problem? I thought you might want to get it yourself. For this kind of problem, it is usually dismantled and cleaned after sale, and then sealed, at least in the past.

Don't think that you bought a fake or unqualified product, which may be unacceptable to you. After all, it is not surprising that we spent thousands of dollars in less than a month. Mobile phones with such a large shipment must have a certain after-sales rate. The most important thing is the attitude of solving problems. At least 1 1 month warranty period. After after-sales treatment, it can continue to be used. It's all in use anyway.

For the current after-sales, it is also very humanized. Basically, you can leave home and send it directly. When it is disposed of, they will send it back. Huawei doesn't know if there is any postage. I don't need Xiaomi anyway.

Text/talk about technology

In fact, the problem of camera dust is by no means a case of a mobile phone or several mobile phones, but a common phenomenon. For example, iPhone 1 1 has also exposed the problem of camera dust, and the previous iPhoneXsMax, which sold for as much as 10,000 yuan, also had camera dust. So what should consumers do when they encounter this problem? Let me tidy it up for you.

The first choice: If there is obvious dust visible to the naked eye on the lens of the mobile phone, and it is confirmed that the mobile phone has not been knocked or touched, and there is no man-made damage, take the mobile phone to Huawei's official after-sales outlets for testing as soon as possible, and it will generally be replaced directly.

Under normal circumstances, when users use their mobile phones, most of the reasons for dust inside the camera are due to poor assembly of the mobile phones or rush to work, which is a quality problem. This phenomenon is common in the first batch of mobile phones. So if you can be sure that there is no man-made bump during the use of the mobile phone, then take the mobile phone and warranty card directly to the official after-sales service outlets in your city for testing.

Here, I would also like to remind you that you must choose Huawei's official after-sales outlets with official authorization, because some sales outlets are official after-sales outlets with Huawei LOGO. If you go to a sales outlet, you are likely to fail.

For the specific search method, you can log in to Huawei official website, find the service and support, and then drop down to find the service center. Click in to find the query page of Huawei official service center. The service centers in this page are Huawei's official after-sales outlets. According to the author's own experience, the overall service experience is still excellent.

▲ Log in to Huawei official website and click Service and Support.

▲ Click on the service center to inquire.

▲ Find your official Huawei after-sales service.

The final alternative: choose to call 123 15 to make a complaint, or make a complaint through Sina Black Cat Complaint Platform.

If you are not satisfied with Huawei's after-sales handling opinions in your area, then I suggest you directly enter the complaint process. Generally speaking, there are two ways. The first way is to call the consumer rights hotline 123 15. Generally speaking, there will be feedback within 7 working days, because with the intervention of government functional departments, the attitude of mobile phone manufacturers will be much better.

The other is to log in to the black cat and complain directly according to the guidelines after registration. Because the complaints here are directly summarized to the after-sales department of Huawei headquarters, the feedback efficiency and intensity will be much better. Under normal circumstances, you will definitely get a more suitable one or even exceed your expectations. At present, there happens to be a complaint case about Huawei Mate30pro camera entering the dust under the complaint of a black cat. Judging from the progress, Huawei's after-sales department completed the reply to this question within one hour after the complaint was issued, and the efficiency was still quite high.

Finally, the author also wants to say that if you encounter quality problems in the process of using mobile phones, you must learn to make good use of your rights. Don't be afraid of trouble. You should sell it after sale, but you can't complain directly after sale. This is the right given to us by the state.

Moreover, because the competition between mobile phone brands is very fierce now, every mobile phone brand does not want to affect the reputation of its users, so it will generally satisfy you in the after-sales aspect.

I used mate30p5g, bright black, only used for half a month, and there was a small paint drop on the top border. I usually cherish using it, and I haven't touched it at all. I asked if there was a warranty after sale. The customer service said just say no.

The first time I used Huawei, I can only say that I was disappointed. I will never choose Huawei again.