Greeter job responsibilities

Responsibilities of the Greeter Job 1

1. Preparation

1. Do a good job in sanitation of the elevator room, waiting area, and public passages, Arrange green plants neatly;

2. Clean and mop the floor at the entrance, and do a good job of facade hygiene, window glass hygiene and floor hygiene of the greeter hall on the third floor;

3 , wipe clean the reception desk, glass doors, murals, combined Taishi chairs, benches and decorations, etc.), honor plaques; and check whether the mineral water and disposable cups, promotional materials and decorative paintings required for waiting guests are placed in a standardized manner. ;

4. Prepare fully folded corporate reports and reservation cards and place them in the designated location;

5. Check whether the intercom used can operate normally.

6. Understand the customer situation of the day, check the ordering status; communicate and coordinate with the floor foreman.

7. Before the meal begins, the receptionist on the first floor takes the walkie-talkie and stands at the designated location, waiting for the guests to arrive. Standing in an upright posture, not leaning on any object, hands naturally folded in front of the abdomen, keeping good posture Smile, posture, full of energy.

2. Lead the guests to their seats

1. When a guest comes, take the initiative to greet the guest, bow 30 degrees to the guest, and greet the guest warmly; "Welcome *** ", and ask the guest for dining information, such as "Sir or Miss, do you want to make a reservation?" Help the guest press the elevator button; when the guest enters the elevator, he says loudly: "Please go to the third floor. I wish you a good meal. Happy! ”

2. The receptionist on the first floor promptly informs the receptionist on the third floor of the guest’s meal information. The receptionist on the third floor receives the information and stands at the elevator entrance to greet the guest. When the elevator opens, Give a welcome speech; "Welcome";

3. When leading guests, the greeter should walk in front and left of the guest, keep a distance of about 1 meter, and introduce the restaurant's features or corporate culture to the guest in a timely manner. etc.); Ask guests whether they need private rooms. If guests need them, they should promptly introduce the charges for private rooms;

4. When arranging guest seats, take them according to the number of guests and their requirements;

5. Pull up the chair to give up your seat, gently drag the back of the chair with both hands, then stabilize it with your right hand, and greet the guests to "please sit down". If there are children, take the initiative to offer a BB stool;

6. When the guest’s personal belongings need to be placed, you should actively seek the guest’s opinions, place the items in a place that does not affect walking, and put on clothes for the guest;

7. Put the customer’s dining information and Ask to be handed over to the waiter on duty;

8. After at least one guest is seated, please make a clear handover with the waiter before leaving.

9. Several batches of guests arrive at the same time. They must be seated one by one and greet the waiting guests.

3. Service when guests are waiting for a table

1. When the restaurant is full and guests arrive, do a good job of explaining and settling in, and take the initiative to provide mineral water to the guests; and Arrange tables for guests according to the order of registration;

2. When a guest who has reserved a seat does not come within the time limit, the leader should be informed in a timely manner to facilitate the decision whether to reserve a seat;

3. Start During the meal, the greeter should keep the door area and the welcome desk clean at all times.

4. Seeing off guests

When the guest leaves the restaurant, the greeter bows 30 degrees to the guest and says to the guest: "Thank you for coming, take your time, welcome to come next time " and other farewell words, and send newspapers or reservation cards. If there is something packed by the guest, take the initiative to pick it up for the guest.

Job Responsibilities of the Greeter Part 2

1. Responsible for greeting guests politely and guiding them;

2. Responsible for notifying the regional director or waiter so that they can be informed in a timely manner Do a good job in customer service;

3. Master the location of all facilities in the hall and correctly guide guests; guide guests to different areas according to their needs;

4 , Assist the lobby manager to accept reservation calls from guests;

5. Responsible for the storage of guests’ clothing, umbrellas and other items;

6. Responsible for recording the opinions of familiar guests, Report suggestions and complaints to your immediate superiors in a timely manner;

7. Complete other tasks assigned by superiors. Job Responsibilities of Greeter Part 3

1. Responsible to the head of the sales department and accept supervision and assessment.

2. Understand the reservation status of Taiwanese food on the day and the kitchen and service work required on the floor.

3. Accurately grasp the seat reservation situation in each period, accept all types of reservations according to relevant requirements, and notify relevant personnel in a timely manner.

4. Effectively master customer information and report to the sales manager in a timely manner.

5. Assist supervisors to establish customer files, standardize their own behavior, pay attention to appearance, speech and behavior, be dignified and generous, behave in a standardized manner, use appropriate language, and be a good image representative of the hotel.

6. Responsible for the cleanliness of the work area and keeping the environment clean and beautiful.

7. Responsible for seating and greeting guests for dinner.

8. Answer guests’ inquiries about dishes, services, and facilities. Pay attention to collecting guests' opinions or suggestions about the hotel. Job Responsibilities of Greeter Part 4

1. Maintain correct appearance and appearance when working, conduct yourself in a standardized manner, and use service terms that comply with the resort's requirements.

2. Greet guests with a smile, provide guests with services such as pulling and closing car doors and lobby doors, leaving a good impression on guests.

3. Actively support the elderly, weak and disabled guests and provide necessary services.

4. Help direct traffic in front of the door, become familiar with the taxi business, and help guests call for taxis.

5. Assist the bellman to load, unload and pick up luggage for guests.

6. Assist security personnel to do safety work inside and outside the lobby, report problems in a timely manner, and follow the management system "Hotel Welcome Job Responsibilities".

7. Collaborate with relevant departments to be responsible for the health conditions and equipment integrity of the post area, and report any problems in a timely manner.

8. Work hard to complete the tasks assigned by the foreman, obey his instructions, and accept his supervision. Maintain good relationships with superiors and colleagues to create a harmonious working atmosphere.

9. Responsible for the safekeeping of the umbrella stand in front of the door. Put it at the door on rainy days and put it away on sunny days.

Job Responsibilities of the Greeter Part 5

1. Dress according to regulations, keep clean, go to and from get off work on time, and obey the manager’s instructions;

2. Do a good job in sanitation in the area you are responsible for;

3. Understand the customer situation, accept reservations, and arrange reservations;

4. Greet guests enthusiastically and proactively, lead guests to appropriate seats, help pull up chairs and give up seats, and familiarize yourself with Remember the names of regular customers and distinguished guests;

5. Pay attention to the introduction of the restaurant to each guest to increase the popularity of the restaurant;

6. When the teahouse is full, be polite to the guests Explain in detail, advise guests to wait, register the guest's name in the record book, arrange for the guest to sit in the waiting area, and issue a waiting card;

7. Answer the guest's questions about the teahouse facilities Questions, collect guests’ suggestions for the teahouse after the meal, and report to superiors in a timely manner;

8. Keep a record of the number of people drinking tea;

9. Participate in various activities organized by the teahouse Training activities;

10. Consciously abide by the rules and regulations of the teahouse;

11. Complete various tasks assigned by superiors; Greeter Job Responsibilities Chapter 6

Job Responsibilities:

1. Accept room reservations in different forms such as telephone, fax, and Internet, enter the reservation information into the computer and communicate it to relevant departments and positions;

2. Timely Handle reservation changes, cancellations and other data in accordance with work standards and procedures;

3. Check-in procedures for guests, arrange rooms, and try to meet the guests' reasonable needs;

4. Keep the front desk clean and tidy, check whether the required forms, stationery and promotional materials are complete, and report to the front desk foreman;

5. Carefully check the guest information entered into the computer on the previous shift, and enter the guest information on the shift promptly and accurately ;

6. Assist the front desk cashier to complete the checkout work for guests;

7. Complete other tasks assigned by the manager.

Job requirements:

1. Good image, good temperament, age 18-28 years old;

2. College degree or above, 1 year of relevant work experience , Secretarial, administrative management and other related majors will be given priority;

3. Strong service awareness and proficiency in using computer office software;

4. Have good coordination and communication skills, Have a sense of responsibility, have a lively and cheerful personality, and be approachable;

5. Speak accurate and fluent Mandarin;

6. Have certain knowledge of business etiquette. Job Responsibilities of the Greeter Part 7

1. Responsible for the cleaning of the welcome hall and waiting room

A. Before each meal shift, the floors and floors of the welcoming hall and waiting room must be cleaned Dishes are thoroughly cleaned.

B. Take special care of the flowers, plants and other ornaments in your area.

2. Greet guests warmly and politely, lead guests to the appropriate location according to the different requirements of customers at each table, and help pull out chairs and give up seats.

3. Responsible for receiving menus from the warehouse management department and distributing them to each waiter on duty when leading customers to their seats.

4. Be familiar with all service items and marketing policies of the day in the store, and be able to answer various difficult inquiries for customers accurately and fluently.

5. Receive all phone calls, keep records of phone orders, and accurately notify the desk clerk of the reserved area or room before the market opens.

6. Record the important matters of the visit on duty, and the information that needs to be conveyed must be accurately transmitted through the "Information Transmission Article".

7. Do a good job in serving customers waiting for food in the waiting restaurant.

A. Do a good job of pouring and refilling tea for customers waiting for dinner.

B. Issue "Waiting Cards" to waiting customers in a timely manner and register them properly.

C. After receiving the "return notice" from the waiter, lead the waiting customers to their seats in order according to the number of people on the table.

8. Do a good job in receiving, delivering, accurate and timely mails and newspapers in the store.

9. Do a good job in the finishing work after the meal. Based on the customer's opinions and dining information and make a return record, compile the "Summary Form of the Day" and submit it to the manager in charge before signing out.

10. Obey the duty arrangements and temporary arrangements of the manager in charge. Job Responsibilities of the Greeter Part 8

1. Responsible for the reception and reception of tea guests.

2. Welcome guests with civilized language, honorifics, and a smile. Take the initiative to ask the guests how many people are drinking tea and whether they have reservations. When guests leave, greet them with a smile.

3. Ask guests for their requests and opinions on seats. When the teahouse is full, you should patiently explain to the guests and make arrangements for waiting for tables.

4. When making a reservation by phone or in person, fill in the reservation book accurately and repeat it to the guest.

5. Memorize the names, habits, hobbies, etc. of regular guests so that guests feel at home.

6. Be familiar with the facilities and service functions of the teahouse, and answer guests’ relevant inquiries at any time.

7. Participate in pre-meal preparations and post-meal finishing work. Job Responsibilities of the Greeter Part 9

Job Responsibilities:

1. Introduce the basic situation of the company and the securities market to customers; introduce to customers the relevant laws, regulations, and departmental rules of the securities market. , self-discipline rules and relevant regulations of the company; introduce the basic knowledge of securities investment;

2. Recommend and sell the company’s products and services to customers, and establish business relationships between marketing customers and the company;

3. Introduce business processes such as account opening, transactions, fund deposits and withdrawals, and acquisition or purchase of products and services to customers;

4. Carry out customer maintenance work;

5. For business The institution recommends securities brokers; provides business guidance and management to securities brokers according to the arrangements of the business institution.

Qualifications:

1. Full-time college degree or above, no major limitation (economics, finance, management related majors are preferred);

2. Physical fitness Healthy, upright, honest and trustworthy, cheerful, with a high sense of responsibility and professionalism, and good communication skills and teamwork awareness;

3. Have strong market development capabilities and be able to work independently Develop and maintain customers;

4. Applicants with experience in banking and securities industry are preferred. Job Responsibilities of the Greeter Part 10

1. Use service honorifics, greet guests with a smile, proactively ask the number of customers, and customers should smile and thank them when they leave the restaurant. Responsibilities of the hotel welcome job.

2. When making a reservation by phone or in person, the reservation book should be filled in accurately and repeated to the customer.

3. Try to remember the names, habits, and favorites of regular customers to make them feel at home.

4. Be familiar with the hotel’s service facilities in order to answer customer inquiries.

5. Responsible for public health within the approved scope.

6. The greeter should understand the menu and reservation status of each meal, and be familiar with all banquet halls, tables and seats in the restaurant.

7. Be neat and tidy, polite and enthusiastic. Stand at the side of the restaurant door 30 minutes before the meal starts, greet customers with a smile.

8. When a customer arrives, you should greet the customer with a smile when you are 3 meters away. When you are 1.5 meters away, you should bow and say hello, perform a 30-degree bow, use gestures to indicate that you are coming in, and help the customer store their clothes and hats. etc. items.

9. The greeter introduces the guests to their seats: When the customer enters the restaurant, the first greeter (the guest) first greets the customer, inquires about the customer and arranges the corresponding position according to the number of customers and their requirements. Take a seat and then hand over to the second greeter (desk attendant). When the waiter sees the customer, he first gives a welcome speech and pulls up the chair to give up his seat (usually done at the same time as the first greeter). Then he hands the customer tea and towel, and then puts down the cloth, chopstick sets, and adds and removes the dining table according to the customer's situation. .