Can Taobao sellers not deliver goods?

If the Taobao seller fails to deliver the goods on time, it shall pay the buyer 10% of the actual transaction amount of the goods as liquidated damages, and the maximum amount of compensation shall not exceed 100 yuan, and the minimum amount shall not be lower than that of 5 yuan, except for special goods. If the seller fails to take the initiative to pay the liquidated damages before Taobao decides that the complaint is established, it must pay the liquidated damages to Taobao in addition to paying the liquidated damages to the buyer.

If the circumstances are serious, you can also take measures such as deducting 6 points from Class A, taking off the shelves and deleting goods. If you abuse the above rules to initiate a compensation application, Taobao does not support compensation. If the seller violates the transaction method and service commitment, 4 points will be deducted for Class A each time; If the seller violates the special promise, 6 points will be deducted for each A-level: in addition to the above-mentioned behaviors, if other management contents released by Taobao are considered to constitute a violation of the promise, its provisions shall prevail.

Extended data:

1. After the violation is established, Taobao will deduct points from its members. When the penalty points reach the node, Taobao takes corresponding node treatment measures for members;

2. If the penalty for a member's single violation is large, resulting in the cumulative penalty meeting the processing conditions of multiple nodes, or if similar node processing is needed in the process of violation processing, only the heaviest node processing will be carried out;

3. The members treated by the executed node can only return to the normal state after all their violations have been corrected, the violations have expired, and the violations have been implemented and passed the node assessment;

4. The penalty points for member's violation will be cleared at 23: 59: 59 on February 3 1 every year. Members who have accumulated 24 points or more for selling counterfeit goods will not be cleared in that year, and 24 points will be included in the following year; In the following year, if the penalty points for new fake goods are less than 24 points, the illegal penalty points will be cleared at 23: 59: 59 on February 3 1 day of that year, and if the cumulative penalty points reach 48 points or more, the account will be sealed. At the same time, Taobao will implement a "three strikes out" system for selling fake goods.

Taobao-Taobao market management and violation handling norms