Steps for wedding receptionist to take orders

Disclaimer: I have worked in a wedding photo studio. I typed this paragraph myself, please don’t excerpt it. Whether you are in a photo studio or wedding-related industries, they are all universal.

There are dedicated people in the store to help you learn. I have done it before and have study notes. I guess it is a bit difficult to describe it now.

First of all, ordinary stores require employees to check in and greet guests. Smile and speak softly are required. I don’t even need to explain the welcome etiquette. When a customer enters the store, he must first be guided to sit in the order-taking area and pull out a chair for the customer. Self-introduction: Hello, I am your service store, my name is ***. Make eye contact and ask for a smile on your face.

Other stores serve tea to customers and help this store pick up order supplies, such as photo albums and price lists.

First of all, don’t ask the guests directly, how much do you want to take wedding photos? This is very impolite.

You can first introduce the features of your store, whether it is themed wedding dresses, sea view themes, VIP photo albums, or European-style photo frames.

When a guest expresses great interest, try to understand the guest's consumption needs and spending power. Generally, if a customer wants to see a package worth RMB 3,000 or RMB 3,000, you will bring out a package worth RMB 3,000 to RMB 3,000 and ask if it is suitable. If the customer does not object, you can introduce the package contents after basically asking for permission. When introducing, take a small piece of order-taking paper and write down the contents of the package while talking about it. Don’t write small words. Basically, after you finish speaking, the whole small piece of paper is filled. How can you not be excited? With so many services, remember to also write down a few sets of styles, haha.

If the guest is not willing, then follow the system starting from three thousand three and going down from high to low. At the same time, make timely eye contact with the guest and pay attention to the water in the guest's tea cup. From the conversation, you can tell whether someone's character is impatient or whether the couple is in charge. It’s much easier to find a point to intervene.

Sometimes the woman takes the initiative and basically gets her approval of your words. (Remember, you are not just introducing your products, but also introducing yourself and promoting yourself.) Basically, the list is fine.

If you successfully receive the order, make an appointment for a photo shoot, note the following, sign a photo shoot contract, pay a deposit in advance, leave your business card, and declare again: Hello, please remember me, I am your exclusive service Store **, if you have any questions in the future, please contact me in time and I will do my best to provide you with the best service.

When the customer leaves the store, you can send a text message to the customer's mobile phone. It is usually a blessing and the last signature is **STORE**.

Of course, orders that cannot be accepted must be tracked and serviced in a timely manner. For those who are willing to leave their contact information, you can contact them appropriately. If you are unwilling, don’t force it. Some people don’t like to be disturbed.

Don’t act excessively towards market researchers in the same industry.

I once met a market researcher. She just said that our service was good, and she was a little embarrassed. There is also a couple who used to be the staff of another photo studio who came to take wedding photos here.

Service with a smile is very important.