Can Mazda cx5 run at high speed before it is recalled?

Through visiting the dealers of Changan Mazda, the online auto market found that there are still many car owners involved in the recall and replacement of fuel pump cores, and the manufacturers or dealers are not responsible for the related expenses such as tolls incurred by users when they arrive at the store. In addition, some users said in the forum that the fuel consumption increased sharply after replacing the fuel pump, reaching about 16L/ 100km.

1, the dealer made an appointment for the owner to change it for 4 months.

The online auto market found in relevant forums that the owners who need to recall their vehicles have received the message of "waiting patiently", while some owners who complained that they urgently need to change cars successfully "cut in line", indicating that "Changan Mazda is too irresponsible". Many "experienced" Mazda owners also said, "If you don't change the oil pump, take the initiative to make an appointment with the dealer after sale. They won't take the initiative to contact you. "

The dealer said that the fuel pump core would be replaced in the order of car purchase, but in fact many car owners accepted it, which further delayed the recall of many vehicles. The owner I met that day obviously didn't know about the "appointment to jump the queue". "I bought CX-5 at this time last year, which happened to be open for a whole year. At that time, I said that I would queue up to replace the fuel pump core according to the purchase time. It's been four months now, and it's only arranged today. "

Contact the official 400 customer service hotline in the online auto market to learn about the recall progress and the owner's "queue-jumping appointment". The customer service said, "We don't know much about the progress of the recall, but you can contact the dealer directly to arrange a replacement. If we fail to make an appointment, we can also contact the dealer to verify the relevant situation. " At the same time, the online auto market asked the relevant personnel of the manufacturer's marketing department, and did not get a clear answer on the progress of the "recall".

Recalling defective vehicles is the responsibility of manufacturers to consumers, but dealers need to cooperate. At the same time, the law stipulates that operators should bear the necessary expenses for consumers to recall bills, but from the feedback of car owners, almost all car owners drive to dealers at their own expense, and dealers will not voluntarily reimburse related expenses. Car owners who are far away from 4S stores can actually take the initiative to contact after-sales customer service and negotiate on-site service according to relevant laws and regulations.

2. During the half year from the announcement of the fuel pump core defect to the replacement, will the car drive or not?

The online auto market found that the failure of the second generation CX-5 fuel pump function may cause the engine to stall, but it took two months to recall the vehicle. It is really a problem that the vehicle can't drive from the time the owner is "informed" to "reserved".

Ask the owner who just changed the fuel pump in the online auto market. Do you have psychological pressure and burden when you know there are hidden dangers? "The shopkeeper said," there must be a psychological burden. We only have this car at home, so we have to bite the bullet and drive when going to work or going out. Fortunately, so far, there has never been an engine stall while driving.

Obviously, for families with only one car, the rights and interests of CX-5 owners are not guaranteed, but they have to put themselves and their families in a "safety hazard" for a long time. Is it really troublesome to replace the fuel pump core? Will it really be like the dealer said, "avoid customers waiting for maintenance for too long"? We continue to look down.

3. It only takes 20 minutes to replace the fuel pump core.

At present, there are more than 430 Changan Mazda dealers in China, and 77 1 12 CX-5s have been recalled. On average, each dealer is responsible for 180 CX-5s. Four months after the recall, only 1.5 CX-5s can be replaced every day on average. Because it takes only 20 minutes to replace the fuel pump core and the average after-sales working time is only 30 minutes every day, it is still difficult for major dealers to implement the "recall".

Changan Mazda prepared a new fuel pump core two months in advance. Even if a car owner makes an appointment to "cut in line", it does not lead to the phenomenon of "normal queuing", so the supply of fuel pump cores should be sufficient. Dealers will take the initiative to contact the owner to replace the car according to the order of purchase time, and the owner bought it in March last year, which means that there are no recalled models in this half year (purchased in March 20 19-produced in July 2065438+09). Manufacturers do not pay attention to the recalled vehicles, dealers are inefficient and the process is chaotic, resulting in a large number of car owners queuing after 4 months.

4. The fuel consumption soared after changing the fuel pump core? Dealer: Take another look.

The owner said that the average fuel consumption of the vehicle after driving 40,000 kilometers did not exceed 8L/ 100km. After replacing the fuel pump core, the fuel consumption soared to 16.6L/ 100km. After driving 500 kilometers, the average fuel consumption per 100 kilometers is between 9L-9L- 10L. At the same time, many car owners expressed similar phenomena and questioned that Changan Mazda's after-sales service was not in place.

Manufacturers and dealers not only have low recall efficiency, but also have a sharp increase in fuel consumption after replacing the fuel pump core. However, the impact of fuel consumption is often multifaceted, so dealers will say "take a look again", and the rights and interests of car owners during this period are still not guaranteed.