Send a greeting message to the customer to reply, and then ask about the order progress. What if the customer doesn't reply?

When you ask a question, the other person will answer politely. If you say to send a text message to ask the customer about the progress of the order, the other party will not reply. It is normal for customers to feel disgusted with the way buyers urge orders. The starting point for the other party to accept you is different. First of all, you should express the message clearly. This order may have been placed by phone or in person. In the following follow-up information, you must first clarify your identity. Sometimes the other party doesn't remember or know who you are (without leaving a note), so you need to indicate your identity in the short message, followed by the content of the order that the other party is interested in and your previous contact information. If the other party has a plan, it will generally reply, otherwise it will be simply understood. It is also possible that the other party is not there, although this possibility is very small. In short, customers should be attracted by your content and highlight your advantages, so that customers will have a positive response to you.