A collection of experiences on petition work

The Petition Office is a platform for government departments to coordinate mass social conflicts. The handling should be flexible and adaptable, and the methods should be appropriate.

First write down the visitor’s name, age, gender, region, and contact number.

The more excited the visitor is, the more calm you have to be. First of all, you need to be kind and let them feel that you respect them very much and are willing to solve their difficulties, so that they will naturally calm down. Next, you should listen carefully to the reasons they report, and make notes if necessary for reference when the petition department handles the matter. Then, regarding the problems they report, you must express your attitude, and your attitude must be well-founded and convincing; if you can deal with the problem, you can start to arrange relevant personnel to deal with it, if you cannot solve it, you must explain the situation and get the understanding of the people. ; If it is not a matter for your department, please contact the relevant departments for processing in a timely manner. Finally, send guests off politely, don’t be condescending, but fully respect the other person. Basically this is the process.

I have been working at the Petition Office of Lugouqiao Township, Fengtai District, Beijing for almost 2 months. During this time, I have gained some preliminary understanding of the petition work. Let’s talk about some of my experiences. Refreshments:

When I first came into contact with government work, it felt very fresh, but also challenging. First of all, government departments are departments that represent the image of the country. The staff in them all represent the country, and their words and deeds should be consistent with the image of the government. Secondly, due to the particularity of government departments, there are confidentiality issues, so what you say must be well-founded, your words must be rigorous, and your words must be appropriate. Government secrets must not be revealed and government documents must not be lost. Under the guiding ideology of building a harmonious society, we strive to maintain regional stability and resolve conflicts at the grassroots level as much as possible. The ultimate goal is to enable the people to live and work in peace and contentment, promote sound and sustained economic development, and make their own contribution to the grand goal of building a moderately prosperous society in an all-round way.

The petition work in the new era is a legitimate way for the people to express their demands and an important channel to solve the people's difficulties, resolve social conflicts, and promote social harmony. Therefore, we must be kind to petitioners, regard the people's demands as our own business, and carefully analyze which ones can be solved, which ones need ideological guidance, and which ones need to formulate stabilization and control measures according to the four in-place requirements. Handle, implement one by one, ensure that reasonable appeals are solved, ideological education for unreasonable appeals is in place, illegal behaviors are dealt with in accordance with the law, and assistance and assistance for life difficulties are in place. Reply within 60 days on the status of the petition.

Finally, record the situation of the person who wrote the letter in detail and clearly, and keep it on file for later use. Basically the above process. Although it is a very simple thing, it is really not easy to handle it one by one. It requires a lot of business knowledge and practical experience. As a new employee, I still need to study hard from my brothers and sisters, learn from each other's strengths, constantly improve and hone myself, and truly keep pace with the times. For every task assigned by the leader, it must not only be completed well but also strive for excellence.

Impressions on petition work 2

I am a college student village official in Ningxin Village. At the beginning of 20xx, I was borrowed from the village to help work at the town petition office. More than a year of petition work has left me with a lot of feelings. The deepest experience is: the work of petitions is very hard, but there is joy in the hardships; the work of letters and visits is difficult, only the director of the hardship department can do it; the work of letters and visits is very trivial, and only trivial matters can be done carefully. Faced with the new training position, how to be a competent petition worker and the right-hand man of the leader in the office? I have accumulated some experience in more than a year of practical work and think that the following aspects should be mainly achieved.

First of all, we must have a high degree of understanding of petition work and establish a mass concept. This is the prerequisite for doing a good job in petition work.

This year is a critical year for the transformation of Qianjiang Century City from large-scale relocation to large-scale construction. Various social investment projects within Century City have been put into construction one after another. A large amount of land has been expropriated, houses have been demolished, and the interests of the masses have been restored. Distribution and new contradictions are constantly emerging, various social contradictions are becoming increasingly prominent, and petition work is becoming increasingly difficult.

Petition work is an important channel that reflects social life and dynamics. Any decision-making and work of the party and government will ultimately fail if it does not receive the approval and support of the people. As a petition worker, I know that my performance at work represents the petition relationship between the party and the government and the masses, and my words and deeds reflect the image of a petition worker in Ningwei Town. Only when petition workers understand the problem from this height can they love petition work, achieve self-respect, self-love, and self-improvement, and have a high degree of awareness and sense of responsibility.

Secondly, you must have excellent ideological and political qualities, which is the basis for doing a good job in petition work.

With the development of economic construction, the transformation and upgrading of the economic system, and the advancement of Qianjiang Century City construction, various new situations, new problems, new contradictions, and emergencies are constantly emerging. The town petition department serves as a bridge between the party and the government to closely connect with the masses and a barometer that reflects social conditions and public opinion. It has played an irreplaceable and positive role in the construction and development of Ningwei Town. However, some people still believe that the petition department is the Qingshui Yamen, which has neither power nor benefit. Although these ideas and understandings are biased, they also reveal the reality that the petition agency is imperfectly established, has small staffing, has no real power, and has poor working conditions. Because of this, petition workers must have the mindset to endure poverty and loneliness. The main targets of the petition work are the grassroots people. They are faced with some scratching, troublesome and troublesome problems, which require a lot of effort to solve. Petition workers must pay attention to language cultivation and behave in a civilized manner; at the same time, they must also pay attention to clean appearance, good manners, politeness and enthusiasm. For example, most of the things that come to the town petition office to ask for help are solved by petitioners who cannot be solved through various channels. Most of the petitioners are very emotional, some will curse, some will cry, and some will be indignant. At this time, as a petition staff, you must grasp the symptoms at the first time, be targeted, and take different measures according to various symptoms. Respond with the appropriate method so that the petitioners can trust you as much as possible and dare to speak their minds. Only in this way can the crux of the problem be found, the petitioner's emotions can be soothed, and the problem can be solved. In short, if you want to do a good job in petition work, you must put in hard work and efforts, you must have a strong sense of professionalism and responsibility, and you must have the courage to face tough situations and not be afraid of offending others. It is impossible to do a good job in petition work without the dedication of doing one thing, loving one thing, and being dedicated to one thing.

Third, you must have strong business quality and adaptability, which is the key to doing a good job in petition work.

The work of petitions is relatively policy-oriented. It requires every petition worker to be proficient in their work and at the same time, they must also respond quickly to emergencies, cope with complex and ever-changing petition situations, and be timely and proactive. , Flexibly grasp and handle the initiative of petition issues. For example, since the first half of this year, there has been a case of the boss running away from a second unlicensed individual small business in our town who defaulted on wages to employees. This sudden incident, if not resolved immediately, will bring great hidden dangers to the stability of our town. Therefore, in daily work, we should not only be disseminators of laws, regulations and policies, especially the Qianjiang Century City demolition policy, guide and educate the masses to petition in an orderly manner in accordance with the law, but also timely capture the activities of petitions. Reflected problems, grasp the emerging and tendentious issues, make reasonable and well-founded answers to the questions raised by the people's petitions, and try to satisfy the petitioners. If you think about it carefully, petition workers must have the following five abilities to do a good job in petition work: first, they must have good oral expression skills; second, they must have the ability to use policies and laws to deal with important petition issues; third, they must have the ability to resolve conflicts and resolve conflicts in a timely manner. The ability to independently handle petition cases; fourth, the ability to provide sensitive information feedback and conduct scientific, comprehensive and comprehensive analysis of the petition situation; fifth, must have certain organizational and coordination capabilities.

More than a year of petition work practice has made me deeply realize the importance of doing a good job in petition work; a year of petition work has made me understand that the majority of the people are still very reasonable and believe in the party and the town. The problems reflected by the government are reasonable and partially reasonable. More than a year of petition work has made me realize that I have a lot of shortcomings in my usual work that deserve improvement. I think as long as I am practical and attach great importance to my thoughts, I will be able to do my best in my work. Only by receiving interviews conscientiously, handling cases meticulously, and solving problems in a real way can conflicts be resolved at the grassroots level, so that petitioners can feel the warmth of the party and the government, and only then can the petition work be done well!