What should I do if the Tmall Elf shouts and doesn't respond?

When people configure the Tmall Elf, they can respond quickly by calling the Tmall Elf. However, some netizens found that after the Tmall Elf used it for a while, no matter how it shouted, it didn't respond. What should I do in this case?

1. Check whether the Tmall Elf has power, and if it is not charged.

2. If the Tmall Elf has power, try to restart or upgrade the Tmall Elf.

3. Give the Tmall Elf a new wake-up word, such as' Hello, Tmall', and see if it can wake up.

4. The human environment is so noisy that it is difficult to wake up the Tmall Elf. When people wake up, they should ensure that the surrounding environment is quiet, and when they wake up, they should not be too far away from the Tmall Elf.

5. Turn down the volume of Tmall Elf, because too much volume will affect awakening.

6. When people wake up the Tmall Elf, don't use dialect, wake up in Mandarin, and don't speak too fast.

7. Enter the Tmall Elf app and find the voiceprint management click to improve the recognition rate of Tmall Elf.

8. If your home network is not good, you can restart the router to see if you can wake up the Tmall Elf.

If the above eight methods can't be solved, people can restore the factory settings for Tmall Elf. People use thimble/toothpick to press the reset button at the bottom of Tmall Elf, and try to wake up when they hear the prompt of returning to the factory. If you fail to restore the factory settings or wake up the Tmall Elf, it means that it has been completely scrapped, either repaired or replaced with a new Tmall Elf.