This guide is a must-read for your return trip by train.

Unconsciously, the Spring Festival holiday is coming to an end. This return journey guide is for you who are about to return by car.

Before departure, check your luggage

Some common items in daily life cannot be carried on the train. Such as alcohol, children's toy guns, pressure cans exceeding 120 ml, nail polish exceeding 20 ml, etc.

Be sure to check your luggage carefully before traveling to confirm whether there are any prohibited or restricted items. If you are not sure whether there is a violation, you can check on the railway 12306 APP or call the 12306 railway customer service phone for consultation.

Warm reminder:

Except for guide dogs, no live animals are allowed on the bus!

What should I do if I forget to bring my ID card?

What should I do if I rush to the train station and find that my ID card is lost or forgotten? Teach you step by step how to apply.

Open the Railway 12306 APP, click "More" to find "Warm Service", then click "Apply for Temporary Identity Certificate", fill in the identity information truthfully, perform facial verification, and get a QR code. This is you. of “temporary identification”.

Warm reminder:

The electronic temporary identification card is valid for 24 hours. If it exceeds 24 hours, you need to apply for it again. Each passenger can apply for it up to 3 times in a natural month.

What should I do if I miss the train?

If you need to change your travel plan due to missing a train or other reasons, you can change your ticket once. Rebooking business can be handled at the designated window at the station, automatic ticket vending machine or railway 12306 APP.

Warm reminder:

One ticket can be changed once. After the ticket is changed, if you change your itinerary again, you can get a refund according to the regulations, but the ticket that was changed after driving cannot be refunded.

Passengers who need to transfer should find the "Convenient Transfer" sign on the wall or ground of the platform after getting off the bus, follow the guidance sign to enter the transfer channel, and can reach the waiting area directly from the platform.

Before entering the convenient passage, station staff need to verify the passenger's transfer ticket information. Please prepare the valid ID used when purchasing the ticket in advance.

Warm reminder:

If you cannot find the corresponding sign, you can ask the station staff. Affected by the epidemic situation in various places, the opening time of the convenient transfer channel will be dynamically adjusted.

What should I do if I leave something on the train?

If you leave your luggage on the train or at the station, you can report it to the railway staff in time, or call the railway service hotline 12306 to explain the specific information of the lost items, and the railway department will do their best to help. Find it for you.

Warm reminder:

Be sure to take care of your luggage when you go out, especially valuables!

(Liu Hui)

(Oriental Net)