Which online customer service software is best to use?

Recommend FastCom's online customer service system, which is free forever and has been used by small companies for several years. You can use it after registering your account. If the subject is interested, I can introduce the advantages of their family.

1, the advantages of stable on-line express delivery are mainly that the program is stable, it is not easy to drop the line, and the customer service will not suddenly drop the line when chatting. It is the most stable of the 7 or 8 online customer service pages I used.

2. Omni-channel access can now access almost all mainstream channels, including WeChat official account, Weibo, WeChat circle of friends, Tik Tok, Aauto Quicker, Zhihu, website, APPlet, mall app, today's headline, Shenma, 360, Baidu information flow. ...

More importantly, all crm customer information and customer service chat records can be synchronized to the company's existing OA and crm systems, which is really convenient!

3. Intelligent customer service robot It can be said that FastCom's intelligent customer service robot has the highest accuracy of visitor consultation and recognition and the maturity of automated customer service reception on the market. The customer service robot can not only actively set up electricity to obtain customer contact information and automatically send it to the sales staff, but also provide an independent private telephone library and instant modification authority for each enterprise.

Suppose that Company A in the same industry used FastCom 1 intelligent customer service robot 0 years ago, and the dialogue technology was constantly optimized and adjusted. After 1 year, Company B began to use customer service robots. No matter how to catch up, it always lags behind the precipitation of voice technology of Company A 1 year, because the voice technology library is not open, which has played a very good role in protecting the enterprises that first deployed customer service robots in peer competition and avoiding the catch-up of latecomers.

4. Intelligent conversation routing allocation FastCom's web customer service system has a very deep conversation allocation function! Support intelligent designation of customer service reception according to n rules such as visitor search keywords, source channels, product types, store ownership, visitor source websites, customer service reception vacancies, and customer service simultaneous reception ceiling. It is very helpful for teams with more than 3-5 customer service staff!

There are still many advantages, so I suggest you experience them yourself. In a word, the feeling that Kuaishangtong gives me is:

The old-fashioned customer service system has deep technical precipitation, system problems and deep functional development. If we consider using intelligent customer service robots instead of manual customer service teams for automatic reception, we will eventually have to choose express service.