Motor vehicle insurance claim service commitment

motor vehicle insurance claims service commitment of Hainan Branch of Min 'an Insurance (China) Co., Ltd.

I. Commitment letter of motor vehicle insurance claims service

Commitment letter of Min 'an insurance claims service

Service content

Basic service standard

Reporting

Accepting reports and complaints, consulting and dispatching survey, and providing claims guidance

24.

non-human injury cases

site investigation and claim consultation

24 hours ×365 days, and the customer can get in touch within 5 minutes after reporting the case. Within the urban area where our company is located, we will arrive at the scene of the accident within 3 minutes, and 4-5 minutes in the suburbs, and provide convenience services to collect customer claims information on the spot.

investigate

personal injury cases

claim consultation, assist customers

to understand the injured and actively intervene in the treatment process.

Determine the loss

Check the loss degree, determine the maintenance plan, accept the customer's claim consultation for 8 hours ×365 days, and check the loss within a limited time (the loss degree is less than 5, yuan, and it will be completed within 2 working days; 5, ~ 1,, 4 working days; 1 ~ 3, 6 working days; More than 3,, 8 working days)

claim collection

general compensation service

claim data collection service for insurance policies underwritten by various institutions of Min 'an Insurance

adjustment for cases involving casualties is completed within one working day

adjustment for cases involving casualties is completed within two working days

compensation verification < Cases of more than 1, yuan and less than 5, yuan will be completed and trained within two working days; In the case of more than 5, yuan, the compensation will be completed within three working days.

mobile phone messenger

informs the handling process of the case by sending short messages, reminding customers of matters needing attention

standard service content

online indemnity payment

insurance indemnity, online payment, Safe and convenient

II. Flow chart of motor vehicle insurance claim

Flow chart of motor vehicle insurance claim

Receiving report

Registration and filing

Checking insurance policy

Receiving report

Comprehensive dispatch

On-site survey, Determine the damage

fill in the claim application

fill in the survey and case record

determine the responsibility and determine the damage

assist in rescue

survey the accident situation

rush to the scene

submit the claim data

review the claim data

adjust the claim case

prepare the compensation calculation book

check the compensation

.