The role of e-commerce in hotel management

The role of e-commerce in hotel management: optimizing hotel internal management.

As a comprehensive service industry, hotels must collect internal and external information and make correct decisions in time in order to survive and develop in the competition.

(1) The application of e-commerce organically combines all the functional departments of the hotel through the network, which not only improves efficiency, reduces various expenses, but also simplifies many institutions and personnel. The widely used hotel management system can effectively serve the information collection, transmission, analysis and processing, output and management control within the hotel. It uses a computer system to replace a large number of written reports that the daily management of the hotel relies on, avoiding the inefficiency of manual operation and the late reporting of accounts. At the same time, it helps hotel managers to effectively control their work, such as inventory control, labor cost control, collection and guest account control, which plays an important role in improving hotel service efficiency and management efficiency. Finally, e-commerce connects all parties in the supply chain through electronic means, which makes the traditional commercial documents replaced by paperless "electronic data flow". Hotels can realize electronic payment, fund settlement, transfer and credit through online banking system. Of course, at present, the main security guarantee and authentication of credit transmission have not been completely solved, but the settlement revolution caused by paperless electronic flow replacing paper money is an irresistible development trend, and hotel enterprises should adapt to this trend and be prepared to change the traditional settlement method.

(2) Establish a hotel management information system. With the advanced intelligent information processing system, the automation of information collection and processing can be realized, and the obtained information can be deeply processed and useful results can be obtained. The information processed includes internal information such as room occupancy rate, guest account, purchase expenditure, and external market information, which greatly improves the management efficiency in the process.

(3) Information decision-making. Obtaining accurate, reliable and comprehensive hotel management information through management information system is a necessary condition for hotel management to transition from experience management to real scientific management. More importantly, it is necessary to establish a perfect information utilization mechanism in hotels, such as knowledge sharing and decision-making consultation by experts and scholars, to ensure that information is fully utilized in hotel management and create value.

(4) Online purchasing can realize low-cost operation. EOS (Electronic Ordering System) refers to inputting the ordering data of wholesalers and retailers into computers and connecting them through computer networks, and immediately transmitting the data to the head office, wholesale industry, commodity suppliers or manufacturers. Therefore, EOS can handle all the operations in the process of commodity trading, from the description of new commodity data to accounting settlement. It can be said that EOS covers the whole business process. With the rapid development of network technology, EOS has become an important part of modern logistics management, making zero inventory possible.