I don't know why the cartoons on my mobile phone have been saying that the network is not normal these days.

If the mobile phone opens the software and prompts that the network is abnormal, please follow the following steps:

1. Check whether the current network can surf the Internet normally (or change to a more stable network).

2. Try to restart the phone

3. If you broadcast live through a browser, please change your browser or log in to other websites to try.

4. Please change other time periods and try again.

5. Check whether the mobile phone has a system push notification, and if so, update the mobile phone to the latest system version.

6. Back up data (contacts, text messages, photos, etc. ) and try to restore the factory settings.

If the problem still exists, it is recommended that you take your mobile phone, purchase invoice and warranty card to the local Samsung after-sales service center for testing.