95 102 1 Is this Taobao human service?

Taobao customer service staff said that Taobao did not give members gifts, but also reminded buyers not to be easily fooled. However, as for why the "fake customer service" knows the buyer's address, telephone number and other information, the customer service said that Taobao would not disclose the buyer's information.

It may be that the information left by the buyer when receiving goods online is lost from the merchant, or it may be illegally obtained during the express delivery process, or it may be that the buyer discards the express delivery form at will.

Taobao Xiaoer said: 95 102 1 1 is the Taobao Tmall consumer service hotline, 95 102 12 is the official outbound call line for Taobao Tmall consumers, and 95 10288 is the exclusive outbound call line for 88vip customers, while others.

Basic measures to prevent network fraud

1, personal information protection.

Don't reveal your phone number and identity information casually. Today's society is flooded with information. At the same time, the disclosure of personal information is extremely serious. Many criminals use various means to steal others' information. On this basis, they disguise their identities through the telephone and the Internet to defraud the public of money.

2. Ask more questions and increase "posture"

Don't act blindly after receiving unfavorable information or receiving the same phone call. You can communicate with your family or verify the truth of this matter with the relevant departments. Don't send money to strangers easily.

3, greedy and cheap to eat big losses

When shopping online, some sellers will attract consumers' attention at prices far lower than those in other stores. Many consumers see the low prices and buy these goods at once. As a result, I spent money but didn't see the courier coming. In fact, this is because the seller has "packed up and left", thus deceiving consumers.

4, access to information to identify.

In social information such as WeChat and QQ, there will always be news such as hiring typists with high salaries and Taobao customer service. Many people are happy to see that they can work part-time at home. However, there are many controversial points in this information. When contacting the person in charge, don't pay money easily, which will harm personal interests.

5, scanning the QR code to give gifts is easy to reveal personal information.

Nowadays, there are often gift-giving activities by scanning QR codes on the streets. Many friends can see a gift just by scanning the QR code. They think it's a good deal, so they scan the QR code and follow the prompts to register users. In fact, your information was leaked, giving the bad guys an opportunity.