The State Post Bureau complained for several days.

The State Post Bureau must give a satisfactory result within three days after the complaint.

Legal analysis

According to relevant laws, the State Post Bureau is the competent department of all express delivery companies, which is different from China Post. On the premise that "the consumer has complained to the enterprise, but there is no result or is not satisfied with the result within one week", the consumer can make a complaint on the complaint website of the State Post Bureau. Consumers and business operators may negotiate with business operators to ask consumers' associations or other mediation organizations established according to law to mediate, or complain to relevant administrative departments. They can also submit to arbitration institutions for arbitration according to the arbitration agreement reached with the operators, or even choose to submit to the people's court. Therefore, I suggest that you can choose the right way to safeguard your rights and interests according to the legal restrictions. Complain to the State Post Bureau about express delivery. If the complaint is successful, the respondent will be fined at least 1000 yuan. However, all the recordings of threats must be kept, and all the evidence can be submitted to the postal administration or the courier company, so as to get the results faster and benefit consumers. The cruelest way to complain about express delivery is to register your account first and then log on to the complaint website of official website and the State Post Bureau. Then fill in the real complaint information according to the page prompts. After submitting the complaint, wait for the courier company to take the initiative to contact. Generally speaking, the processing results will come out within two days.

legal ground

Article 47 of the Postal Law of People's Republic of China (PRC) stipulates that postal enterprises shall compensate or take remedial measures in accordance with the following provisions for the loss, damage or shortage of mail: (1) If the insured mail is lost or completely damaged, compensation shall be made according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail. (2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge. Postal enterprises shall state the provisions of the preceding paragraph in the notices of business premises and the mail receipts provided to users in a way that can attract the attention of users. Postal enterprises that intentionally or grossly neglect to cause loss of vouched mail or fail to fulfill the obligations specified in the preceding paragraph have no right to invoke the provisions in the first paragraph of this article to limit their liability for compensation.