General provisions on aircraft refund

The general provisions for aircraft refund are as follows:

1, generally 5% refund fee is charged 24 hours before departure, 10% refund fee is charged 24 hours before departure, and 20% refund fee is charged 2 hours before departure. Please refer to the airline refund list for other regulations.

2. Refund can only be made at the place where the ticket is issued. If the guest didn't buy the ticket at this ticket office, we can only cancel the seat for the guest, and write on the last page of the ticket that the guest applied for a refund on X, X, X, X, and X, and affix the official seal. If there is an official seal of flight delay on the back of the ticket, it will be refunded free of charge.

3. If the name is entered incorrectly, it is a homophone error, and the other time and flight segment remain unchanged, you can apply to the airline for a full refund, and attach a new ticket blank when the refund is made, indicating that the homophone is entered incorrectly, and apply for a full refund.

4. Tickets are for personal use only in the real-name registration system Registration System. Once the ticket is issued, it cannot be changed or transferred to others. So if the passenger's name is booked wrong, he can only refund the ticket and then book it again (provided that the ticket can be refunded). But the specific regulations of different airlines are different. If you find the name on the ticket is wrong, you should contact the ticket office immediately. Few airlines can replace mistakes with the same sound and different words in the limited time before take-off.

If the certificate number on the ticket is wrong, you can call the booking agent to change it before the flight takes off, so as not to delay the flight.

Legal basis:

"China Civil Aviation Passenger and Baggage Domestic Transportation Rules" Article 21.

Due to the reasons of the carrier or the passenger, the passenger can not complete part or all of the voyage within the validity period of the ticket, and can request a refund within the validity period of the ticket.

Passengers who request a refund shall handle it with the "flight coupon", "passenger coupon" or the unused part of the ticket.

Refund can only be handled at the ticket office of the carrier or its sales agent at the place where the ticket is issued, the origin of the flight and the end of the trip.

The fare can only be refunded to the passenger himself or the payer of the ticket.