How to prevent customer complaints

Classify according to the type of consignor

1. Departmental telephone customers

First of all, we should calm down the customer's excitement, make a commitment to customers within the promised scope with a responsible attitude, and deal with them seriously.

2. The customer

and the customer confirm the delivery information, including the name, delivery address and other centralized receiving information, and inform the telephone number of the department to make the online list into marketing. If there is a special situation that the phone cannot be connected, if it is a landline, please reply every 2-3 minutes. If it is a mobile phone, notify the consignor by SMS, telling him that the phone can't be connected, and indicate the address and telephone number of our department in the information, so that he can contact us conveniently.

3. Major customer of the department

First of all, from the customer's standpoint, he expressed great misfortune for the accident, but he gave the department preferential treatment and compensation within a certain period of time without affecting the long-term interests of the department. Visit the customer again the next day after the matter is solved and apologize.

4. The attitude of the department's door-to-door customers

is very important, so as to be humble and convince others by reasoning.