How do consumers complain?

It depends on the specific situation: if it is a drug quality problem, you can complain to the Food and Drug Administration; if it is a drug price problem, please complain to the Price Bureau (now it seems to be merged into the Development and Reform Bureau); if it is other goods bought in pharmacies (such as department stores), you can complain to the Industrial and Commercial Bureau; if it is a medical insurance card problem, you can complain to the Labor and Social Security Bureau; if it is a medical practice problem, you can complain to the Health Bureau. In addition, if you don't know which department to complain to, it is suggested that you can complain directly to the local consumer Council and give specific guidance.

You can call 1233 1 to report. 1233 1 is a food and drug complaint reporting telephone required by the US Food and Drug Administration. The time limit for handling all complaints after receipt is generally 60 working days. If the situation is complicated, the extension period shall not exceed 30 working days. 1233 1 is the national unified complaint reporting telephone number of food and drug supervision departments. In addition to telephone, units and individuals can report the illegal acts of drugs, medical devices, health food and cosmetics in the process of development, production, circulation and use, as well as food safety violations in catering services to the regulatory authorities by means of letters, networks, faxes, visits and text messages. According to the relevant laws of our country, patients who have quality problems in purchasing drugs can complain as consumers. The complaint department can be the drug supervision and administration department or the consumer council.

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court. Consumer complaints can be made by telephone, letter, interview and internet.

But no matter what form it takes, it must have the following contents:

(a) the basic information of the complainant and the respondent.

(2) Specific complaints. Handling of damage facts and consultation with operators;

(3) Specific evidence. Consumers are obliged to provide evidence related to complaints to prove that there is a causal relationship between buying, using goods or receiving services and damage. Consumers Association generally does not keep original evidence (originals, objects, etc. ) provided by both parties to the dispute;

(four) the specific complaint request;

(5) the date of the complaint.

Legal basis:

People's Republic of China (PRC) Drug Administration Law

Article 12 The State shall establish and improve the drug traceability system. The drug supervision and administration department of the State Council shall formulate unified standards and norms for drug traceability, promote the mutual sharing of drug traceability information, and realize drug traceability. The state establishes a pharmacovigilance system to monitor, identify, evaluate and control adverse drug reactions and other harmful reactions related to drug use.

Article 99 The pharmaceutical supervisory and administrative department shall, in accordance with the provisions of laws and regulations, supervise and inspect the development, production and marketing of drugs and the drug use of drug users. When necessary, units and individuals that provide products or services for the research, production, sale and use of drugs may be subject to extended inspection, and the relevant units and individuals shall cooperate with them and shall not refuse or conceal them. The pharmaceutical supervisory and administrative department shall focus on the supervision and inspection of high-risk drugs. If there is evidence that there may be potential safety hazards, the pharmaceutical supervisory and administrative department shall take warning, interview, rectification within a time limit, suspension of production, sale, use and import and other measures according to the supervision and inspection, and timely announce the inspection and treatment results. When conducting supervision and inspection, the pharmaceutical supervisory and administrative department shall produce certification documents and keep confidential the business secrets known in the supervision and inspection.