Why does the mobile phone camera turn on the black screen?

If you use a vivo phone, please refer to the following methods to check the camera's black screen:

1. Compare and test with other camera software to determine whether the camera is faulty.

Take photos with other software, such as WeChat, to see if the same phenomenon exists. If the phenomenon is the same, please bring your mobile phone and purchase certificate to vivo customer service center for testing.

2. Check the camera surface for dust and obstacles.

If there are dirt or obstacles that will affect the shooting effect, please wipe the front camera clockwise or counterclockwise with a dust-free soft cloth (do not wipe it with your fingers).

3. Check whether it is not the original protective shell.

If the flash is turned on when shooting, some non-original protective shells (the position of the protective shells at the edge of the camera) will reflect light and be collected by the camera, which will affect the shooting effect, such as white fog. It is recommended to take off the protective shell for shooting.

4. Clear the camera data

Long press the camera App-application information-store-clear data and clear the cache. This operation will not delete the photos, but will restore the parameters in the camera to the default values. If you are worried, you can back up the relevant data first.

5, service center testing

If the above methods can't be solved, it is suggested to back up the mobile phone data in advance, take the mobile phone and purchase certificate to the vivo customer service center for testing, enter the official website /vivo Mall APP-My-outlet for inquiry or click the webpage link, and select the current city to obtain the address and contact information of the service center. It is recommended to call in advance before going to avoid empty running, plan your trip reasonably and travel safely.