Taobao customer service work summary model essay

mainly write down the work content, achievements and shortcomings, and finally put forward reasonable suggestions or new efforts. . . . . .

summary is a comprehensive and systematic general inspection, general evaluation, general analysis, general research, analysis of achievements, shortcomings, experience and so on. Summary is a kind of applied writing, which is to think rationally about the work that has been done. Summary and planning are complementary, and should be based on the plan. Planning is always based on personal experience. Basic requirements for summary 1. Summary must have an overview and narrative of the situation, some simple and some detailed. This part mainly analyzes the subjective and objective conditions, favorable and unfavorable conditions, and the working environment and foundation. 2. Achievements and shortcomings. This is the center of summary. The purpose of summing up is to affirm achievements and find out shortcomings. What are the achievements, how big they are, in what ways, and how they were achieved; How many shortcomings there are, what aspects they are manifested in, what nature they are, and how they come about should be made clear. 3. Experience and lessons. Once you have done something, there will always be experience and lessons. In order to facilitate the future work, it is necessary to analyze, study, summarize and concentrate the experience and lessons of the past work, and rise to the theoretical level to understand. Future plans. According to the tasks and requirements of the future work, learn from the experience and lessons of the previous period, make clear the direction of efforts, put forward improvement measures and other matters needing attention. 1. We must be realistic, our achievements should not be exaggerated, our shortcomings should not be narrowed, and we must not cheat. This is the basis of analysis and drawing lessons. 2. Be clear in organization. Summary is written for people to see. If it is not clear, people can't read it, even if they read it, they don't know why, so the purpose of summary can't be achieved. 3. It should be tailored appropriately and detailed. Materials are essential and phenomenal; There are important things and secondary things, and we should go to the weeds and save the essence when writing. The problems in the summary should be divided into primary and secondary, detailed, the detailed should be detailed, and the brief should be omitted. Basic format of summary 1. Title 2. Beginning of the text: overview and overall evaluation; Summarize the full text. Subject: analyze the shortcomings of achievements and sum up experiences and lessons. Conclusion: Analyze the problem and make clear the direction. 3. Signature and date of signature