Why doesn't Alipay display prompt information and sound when collecting money?

Settings in the upper right corner-General-New Message Notification-QR code voice reminder receipt, and turn on the reminder (please select "Turn on enhanced reminder" for Android phones).

If there is still no voice prompt on the mobile phone, it may be due to the following reasons:

1) Apple or Android phones, maybe the volume of mobile media is too low or mute. I suggest you check whether the songs and videos played by your mobile phone have sound. If there is no sound, please click the button below to increase the media volume.

2) There are sometimes no voice reminders for Android phones, which may be caused by the Alipay client being turned off by the phone when the phone locks the screen. It is recommended that you click the button below according to the guide to open Alipay mobile phone permissions, which can ensure that the voice will reach (due to network reasons, the "mobile phone permissions settings" page may take some time to load, please wait patiently).

Tips:

If you are an Android phone user, the above settings will be invalid after completion. Please observe whether Alipay is automatically closed by the mobile phone (if a blank screen appears during the opening of Alipay, the Alipay program is automatically closed by the mobile phone), which may be the reason for the setting of the Android mobile phone system. As Alipay cannot change the mobile phone settings, it is recommended that you contact the mobile phone manufacturer for personalized adjustment.