Return refund agreement template

The purpose of concluding the agreement is to better fix the responsibilities of both parties in the agreement from the system and even the law. The following is the template of the return and refund agreement I brought to you, hoping to help you!

Return refund agreement template

Party A: Party B:

Address: Address:

Tel: Tel:

Legal representative:

Through negotiation, Party A and Party B reach the following terms of return based on the principles of equality, fairness, justice and voluntariness:

Article 1: Description of goods

Name of goods:

Specification, model, unit quantity, unit price, amount, tax rate, tax amount, price and tax amount

Article 2: Reasons for returning goods

The materials do not meet Party A's requirements, and Party A cannot be guaranteed to use them smoothly. ..

Article 3: Responsibility of both parties

(1) Party A's responsibility: return the goods as agreed.

(II) Responsibility of Party B: Refund the paid money.

If there are any outstanding matters, both parties shall negotiate separately.

Article 4: Entry into force, suspension and termination of the agreement

(1) This Agreement is made in duplicate, with each party holding one copy. This agreement shall come into effect after being signed and approved by both parties, and the effective date shall be subject to the date of final signature and seal by both parties. ..

(2) This agreement shall be terminated on the date of payment.

Article 5: Dispute Resolution Method

All disputes arising from the execution of this Agreement or related to this Agreement shall be settled by both parties through friendly negotiation. If both parties fail to reach an agreement through consultation, they shall submit it to an arbitration institution.

Article 6: The contents of the return agreement and attached materials provided by both parties are true, complete and accurate, and they shall bear corresponding legal responsibilities.

Signature of Party A: Signature of Party B:

Seal: seal:

Date: Date:

What does the consumer's right to return goods stipulate?

Consumers' right to return goods clearly stipulates that consumers have the right to return goods within 7 days after receiving them, and there is no need to explain the reasons. However, there are boundaries for goods that have no reason to be returned, and goods customized by consumers, fresh and perishable goods, audio-visual products opened by consumers, computer software, delivered newspapers, periodicals and other goods are no longer returned unconditionally.

In order to prevent the abuse of the right of unconditional return, the amendment adds provisions: unless otherwise agreed between the consumer and the operator, the freight for goods that have no reason to return shall be borne by the consumer, and the digital goods downloaded online are not applicable to unconditional return.

Consumer's right to return goods means that consumers have the right to apply for goods within a legal and reasonable time limit and unconditionally demand return goods, while operators should unconditionally return goods. It is an extension of consumers' right to know and choose. Because consumers have no chance to inspect the goods and the transaction contents are not fully disclosed, the expression of consumers' wishes will be incomplete. It is a special way and method to provide certain protection for consumers in a weak position.

The 7-day unreasonable return rule indicates that the buyer has the right to return or exchange goods when he is not satisfied with the goods after receiving them. The contents involved in the return are as follows:

1. For goods returned due to quality problems, all postage must be borne by the seller. If there is no reason to return the goods within seven days, the quality problem is defined as damaged or incomplete goods.

2. Return requires complete outer packaging, accessories, tags, etc. Upon receipt of the goods; Shopping items that have been cleaned, worn, damaged or marked off will not be returned; All pre-ordered or customized special sizes are non-refundable.

3, non-commodity quality problems of the return, should be borne by the buyer round-trip freight. Special reminder: In order to avoid the economic loss caused by the detention of goods, all returns should be sent back by the buyer within the specified time (subject to the time shown in the logistics receipt waybill). If the return cannot be sent after the specified time, the buyer and the seller shall negotiate their own handling methods. At present, Taobao, Tmall and Newegg are all performing well.

To sum up, China's Consumer Protection Law clearly stipulates that consumers can be allowed to return goods within seven days after purchase if they feel that the goods do not meet their own standards. This is the right of consumers in China, and we should protect everyone's rights.

What should I do if the seller refuses to refund after receiving the return?

If the seller has not confirmed the refund agreement after receiving the return, the buyer should actively contact the other party for negotiation. If both parties can't reach an agreement and the refund is in progress, the buyer can upload the unqualified certificate of the goods, the returned invoice of the buyer and the receipt certificate of the other party, or the screenshot of Ali Wangwang's chat record that the other party acknowledges receiving the goods. After the specified time, click "Require customer service intervention" (introducing "Refund requires customer service intervention") and wait for Taobao customer service to help intervene.

If the transaction is successful, the buyer can click "Complain about Rights Protection" in the purchased treasure within 15 days after the transaction is successful, and upload the above voucher, and Taobao customer service will help handle it.

However, if the goods have indeed been used and affect the secondary sales, the buyer still needs to bear the corresponding risks and responsibilities.

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