Work summary of service window staff

Service window staff work summary. In the workplace, we need to write a work summary in the service window, which is not easy. Next, I'll take you to know about the work summary of the service window staff.

Service window staff work summary 1 1

Over the past 20xx years, under the cordial care and correct guidance of the leaders, I have worked diligently and successfully completed various tasks. The following is a brief summary of the work this year:

First, service first, enthusiastic work.

Window work is the forefront of xxx (company name) work, the front line of serving the people, and an important post of truly serving the people. For those who come to handle affairs, I always receive them politely, explain patiently and serve warmly, so that they can really feel at home. Even if I encounter difficulties or misunderstandings, I will be courteous, stand in the other side's position and angle, and solve the problem in a gentle way.

The second is to carefully review and strictly control.

Every day, many people come to my responsible position to handle xx, xx and other businesses. For every shop assistant, this procedure is of great significance, and it can even be said that it is an important property for them to settle down. Therefore, we should not ignore it or tolerate any carelessness. For a whole year of 20xx, I handled xx business seriously and responsibly, and I didn't make a mistake in handling xx business, which was well received.

The third is to work hard and work overtime.

Window work is a job that directly serves the people, which determines that the nature of this kind of work is relatively flexible rather than fixed, so there are many times of overtime. Sometimes, when the clerk takes a long time and the procedures are complicated, he should be patiently explained and finally handled properly. In case of overtime, I will also actively adjust my mentality, carry forward my spirit, and motivate myself to do a good job after eight hours with a high sense of responsibility and mission 100%.

The fourth is to give full play to the waste heat and be willing to contribute.

In addition to work, I also actively participate in various cultural and sports activities organized by the unit. As a trade union of the unit, I organized and participated in xxx activities, which lasted for 20xx years, and made contributions to the development of the unit's cultural and sports undertakings, at the same time cultivated sentiment, enriched life and enhanced friendship.

Fifth, actively study and improve progress.

There is no end to learning, especially in this era of knowledge explosion and exponential growth of information. Only by continuous learning can we be comfortable in the ever-changing times. In 20xx, I made full use of my spare time for further study. Participated in xxx training and xxx study at the weekend, applied for xxx and achieved excellent results. Through study, I not only greatly improved my professional ability and work efficiency, but also improved my ability and quality, laying a solid foundation for meeting bigger and more complicated work challenges.

In the new year, I will forge ahead into the future with more enthusiasm and enterprising spirit, be down-to-earth, forge ahead and achieve better results.

the second

Since the beginning of this year, our bureau has actively implemented the economic work policy of the district committee and government, taken the opportunity of "striving for excellence" as an opportunity, made great efforts to innovate services, improved the service level, and accelerated the examination and approval efficiency. Starting with standardizing the procedures of examination and approval, approval and filing, we will continuously strengthen the service function, actively change the work style, and further standardize all aspects of examination and approval, approval and filing in accordance with the principle of "standardizing services, facilitating the masses, being honest and efficient". By the end of 65438+February, our bureau had accepted a total of 75 construction projects/kloc-0, of which 39 were approved, 26 were filed/kloc-0, and 0 were approved/kloc-0. All of them were settled on the spot, and the settlement rate was 100%, and the satisfaction rate was 100%.

First, standardize procedures and provide quality services.

We have established a simple, efficient and fast project handling system by standardizing the project handling procedures and providing all-round services for all kinds of investors.

First, implement a one-time notification system and formulate a notification form for project approval, approval and filing. Inform investors of the materials that need to be submitted at one time, and don't let investors run for the second time.

The second is to shorten the completion time. For construction projects that meet the handling conditions, the filing time will be shortened to be completed at that time, and a "green channel" will be implemented. If the working hours cannot be completed, they shall be extended voluntarily, including the use of holiday time.

Third, the key projects determined by the district Committee and government will be handled in a special way.

Two, make full use of the national policy of decentralization, timely and skillfully solve the problem of project construction.

We seized the powerful opportunity of provincial and municipal decentralization in time, made full use of the national decentralization policy, and handled the construction projects that have a bearing on the overall situation of our region urgently, specially and skillfully. He has helped Fengnan Urban Construction Investment Co., Ltd. to approve the infrastructure construction project of Xiaoji Industrial Park in Fengnan District with an investment of 1.589472 yuan and the infrastructure construction project of Hebei Fengnan Economic Development Zone Management Committee with an investment of1.29 million yuan; Helped Tangshan Fengnan Junxi Real Estate Development Co., Ltd. to handle the approval, renaming and content change of Huifenghu residential community project in Fengnan District, and solved many problems encountered in project management. These projects, if reported to provinces and cities, not only need to invest a lot of manpower and material resources, but also take a long time to complete. In this regard, we have indeed helped enterprises solve many problems such as land handling, environmental assessment, fund application, etc. in many project constructions, which have been highly praised by the project units.

Three, establish and improve the project information linkage management mechanism

We have established a project monthly report system, which collects the information of project approval, approval and filing handled in the current month before the 28th of each month, and transmits it to relevant departments such as statistics through the network to realize the collaborative management of projects.

Fourth, work planning.

Although our work has made some achievements, there are still many places to be improved and improved according to the requirements of leaders at all levels and superior business departments. To this end, we have drawn up the working idea of 20xx:

First, on the basis of simplifying the original examination and approval procedures, further standardize the procedures, enhance the transparency of project management, further open to the public, and improve work efficiency.

Second, continue to strengthen learning, continue to strengthen quality education, and constantly improve our professional quality and ideological and moral quality.

Third, focus on the implementation of the first question responsibility system, the time limit for completion and the service commitment system, effectively improve the work style, be pragmatic and win the trust of the people with quality services.

Service window staff work summary 2 "window service unit is not only a service window, a service window, but also a civilized window." Since the launch of the activity, subordinate units have been required to carry out extensive activities in accordance with the promotion methods of public commitment, leadership comments, mass comments, selection and commendation, which has promoted the in-depth development of the activities of striving for Excellence in environmental protection systems and improved the quality of environmental protection services. A staff member in the window of the administrative hall of our bureau won the title of excellent pacesetter evaluated every quarter.

The first is to promote the transformation from "running a department" to "running a department"

1, based on the reality of environmental protection work, fully serve major projects. Strengthen communication with the environmental protection departments at higher levels, strengthen guidance on the environmental protection business of the project, and actively assist major projects such as ethylene glycol, medium regeneration and Longhua heat transfer fundraising project to pass the EIA approval. Actively assist Baicheng internal combustion, Rongtuo coking and other projects to pass the "three simultaneities" acceptance. Help Huayang Power Plant, Yulong Group and other projects put into trial production in time. Actively strive for the superior to issue pollution discharge permits to enterprises such as Luogang Group Iron and Steel Co., Ltd., Rongtuo Coking Company and Longhua Thermal Power Company in time, which has created preliminary conditions for enterprises to go public through financing. Standardize pollutant discharge behavior, speed up the scientific development of enterprises, and assist Longhua to obtain the title of "municipal green enterprise"; Give priority to the allocation of environmental capacity for major projects. The total amount of 65,438+04 projects such as Luoyang ruitai Refractory Co., Ltd. has been preliminarily approved. At the same time, efforts have been made to enable enterprises to enjoy preferential policy funds and save more than 400,000 yuan in Bayer Group's application for environmental capacity. Now I am applying for environmental protection capacity for ethylene glycol project, which is expected to save transaction funds.

2. Send an environmental protection service officer to open a "green channel" for EIA approval. Implement the system of chief service officer, and send environmental protection service officers to Huayang Industrial Cluster, Airport Industrial Cluster, County New District, Ethylene Glycol, Copper I Company and other projects to provide all-round and all-round business guidance; According to the principle of "new projects must be done and supplemented as much as possible", we will improve the management mode of construction projects, improve the examination and approval mechanism of environmental impact assessment, and open up a "green channel" for projects that meet the environmental protection access conditions. In 20 10, * * EIA projects were handled 1 16, with a total investment of132.5 billion yuan, an increase of19.27% over last year; There were 33 acceptance projects, an increase of 13.6% over last year, with a total investment of 562 million yuan, an increase of 346.2% over last year.

Two, service enterprises, put forward five service standards.

(1) environmental impact assessment and "three simultaneities" acceptance service

1, implement the EIA contact card system.

From the project EIA consultation, the contact card for EIA handling will be issued to the owner.

Inform the owner of the information, process and matters needing attention required for EIA at one time, and provide the demonstration text of the pre-document of EIA. At the same time, a staff member is appointed as the project contact person to guide the whole process of project EIA and contact the return visit. Major projects are followed up by the director and deputy director. In accordance with the acceptance regulations, we will provide the service of "you wait for drinking water, and I will coordinate the relevant (bureau)". For those who cannot handle or need to improve the procedures, we should patiently explain and guide the improvement of the information.

2. Further shorten the EIA approval time.

(1) The review and acceptance of EIA data was changed from the original 1 day to data.

(2) After the environmental impact report, environmental impact report form, environmental impact registration form and other EIA documents are submitted for approval, the county bureau's approval is shortened from the legal 60 days, 30 days and 15 days to 15 days, 7 days and 2 days respectively.

3. Further simplify the procedures.

(1) If the environmental impact assessment is completed, which belongs to the county-level examination and approval authority and does not involve civil engineering, the on-site inspection is true, and the cultural relics certificate will no longer be verified.

② The county-level approved EIA project no longer needs to apply for trial production (trial operation), and the owner can directly apply for "three simultaneities" acceptance within 3 months of normal production. The acceptance of "three simultaneities" was shortened from 30 days to 15 days. The "trial production" of the municipal approved project was entrusted to the county bureau for verification, which was shortened from the legal 30 days to 10 days.

(3) For the projects that strive for funds upwards, go out directly, or handle the environmental impact assessment within the authority.

(4) implement the "road" priority system. If the new project has passed the acceptance of the environmental protection department (railway) with the approval authority, and signed a formal contract with the EIA research institution, it will provide EIA certification services for the owner to handle the business license, power supply procedures and land supply procedures.

(2) Pollution prevention and control services

1, change the service concept and change the simple legal sanction into the main form.

Management, into the new concept of environmental protection to fulfill legal responsibility and prevention, to predict.

Give priority to prevention, give priority to governance, do a good job in early warning, prevention and guidance for enterprises' non-subjective and intentional environmental violations and behaviors that do not endanger the environment and people's lives and property safety, and give timely warm tips.

2, the deadline for acceptance of pollution control projects, the acceptance time is shortened from the legal 60 days after receiving the acceptance application to 20 working days.

3. Removal or closure of pollution prevention facilities: After receiving the application for removal or closure, the statutory 10 working day will be shortened to two working days to make a written decision.

(3) Environmental protection policies and regulations services

1. Provide efficient and convenient environmental compliance assessment services for enterprises. If a unit or individual applies for an environmental protection law-abiding certificate, which belongs to the examination and approval authority of the county bureau, the staff of the supervision unit will provide the service of "you drink water, etc., and I will coordinate the examination and approval", which will meet the relevant regulations at one time; For those who cannot handle or need to go through the formalities, they should patiently explain, guide and improve, and provide data samples.

2, the implementation of environmental violations before the case review system, carefully check the facts, within the statutory time limit did not make a statement, defense and request a hearing, before making a decision on punishment, review the enterprise, help enterprises find and analyze the reasons for the violation, explore corrective measures, and implement the rectification.

3. Adhere to the law enforcement concept of combining behavioral punishment with economic punishment and combining punishment with education, and change the environmental awareness of the punished person from passive law-abiding to active law-abiding.

(4) Environmental monitoring services

1. Optimize the monitoring scheme, reduce the monitoring cost of enterprises, and adhere to on-site service.

2, the implementation of monitoring zero interference system, in addition to the need for enterprises to provide water and electricity tools, other living and working traffic conditions to solve.

3. Inform the enterprise of the monitoring project, monitoring scheme, monitoring procedures, fees, national charging basis and standards before monitoring, so as to prevent the conflict between time and technology and enterprise production and affect production.

4. What enterprises need to implement is the working hours system, providing monitoring and inspection services anytime and anywhere, and internally adjusting the working hours to ensure that they meet the needs of enterprises.

(5) Environmental monitoring and supervision services

1. Give lectures on professional knowledge of environmental protection on a regular basis, so as to improve the professional knowledge and legal awareness of environmental protection supervisors, business leaders and workers in environmental protection posts, change terminal management into prevention in advance, change "high law-abiding cost and low illegal cost" into "low law-abiding cost and high illegal cost", and change you to give me environmental protection and build a harmonious environmental protection.

2. In the daily supervision service, find problems sensitively and meticulously, help enterprises analyze problems and put forward suggestions to solve them, promote enterprises to continuously improve the level of environmental protection and pollution prevention, guide enterprises to establish a long-term mechanism, and guide enterprises to prevent and avoid environmental risks.

3. The complaint hotline12369 is open 24 hours a day. After receiving the complaint call, the county 1.5 hours will arrive at the scene, and the time for the township to arrive at the scene will be

Within hours, and ensure that complaints are answered and everything is settled, and safeguard the legitimate environmental rights and interests of the people and enterprises.

4. The daily supervision and zero interference supervision service of the county bureau shall be implemented. The daily supervision and enterprise environmental protection supervision shall be coordinated by post engineers, post workers or environmental protection leaders, and important disposal shall be made when necessary. According to the requirements of environmental assessment or pre-plan, other post personnel or enterprise leaders may cooperate.

5, found in the environmental monitoring and supervision of the "fifteen small", "new five small" pollution sources immediately shut down, found that there are security risks, eliminate backward production capacity and other projects, write to the relevant functional departments to eliminate security risks in a timely manner, and effectively protect the rights and interests of the people.

Mengjin County Environmental Protection Bureau has always put the activity of striving for excellence through the whole process of doing a good job in window units and service industries, established and improved the dynamic mechanism of public commitment, evaluation and discussion of window units and service industry party organizations and party member, continuously consolidated and expanded the achievements, and promoted the development of the activity of striving for excellence in environmental protection system to a depth and breadth.

Extended reading:

Characteristics of work summary

Selfishness

Summary is the product of reviewing one's social practice. It takes its own work practice as the material and adopts the first-person writing method, in which its achievements, practices and lessons are self-reference.

Retrospective

This summary is just the opposite of the plan. Planning is to imagine the future and arrange the work to be done. Summary is to review the past and reflect on the work of the previous paragraph, but the purpose is to do a good job in the next stage. So the relationship between summary and planning is very close. On the one hand, summary is the standard and basis for making plans, on the other hand, summary is also an important reference for making the next work plan.

objectivity

Summary is a kind of literature that comprehensively reviews and examines past social practice activities, which determines that summary has strong objective characteristics. It is based on its own practical activities, and the examples and data listed must be completely reliable and accurate. Any exaggeration, narrowing, random fabrication and distortion of facts will make the summary lose its due value.

empirical

To sum up, we must also sum up experiences and lessons in theory. All correct practical activities will always produce material and spiritual results. As a spiritual achievement, experience and lessons are more valuable than material achievements in a sense, because it plays an important guiding role in future social practice. This feature requires that the summary must be based on the principle that practice is the only criterion for testing truth, correctly reflect the true colors of objective things, find out the positive and negative experiences, and get a regular understanding, so as to achieve the purpose of summary.

Service window staff work summary 3. The municipal administrative service center will deepen the disclosure of government information, and further give play to the important carrier role of the administrative service center and the public resource trading center in the disclosure of government information. The main work is as follows:

First, standardize management and promote opening up.

The administrative examination and approval service platform focuses on the disclosure of licensing matters, licensing basis, licensing process and licensing results. In terms of the disclosure of licensing matters, the examination and approval matters, forms of matters and laws and regulations entering the center are all made public. At present, there are 389 administrative licensing materials, more than 500 application forms and related examples in the city center, which can be directly inquired or downloaded from the Internet. In terms of the disclosure of licensing basis, all laws and regulations involving administrative licensing without confidentiality requirements are published and updated in a timely manner. At present, 529 laws and regulations have been published online. In terms of the openness of the licensing process, the system automatically generates a "query number", and users can use the "query number" to query the real-time status of matters; Meanwhile, the SMS notification function has been launched. The window staff will automatically send a short message to the applicant's mobile phone when they operate the "accept" or "approve" application, so that the applicant can keep abreast of the handling situation at any time. In terms of the disclosure of licensing results, the licensing results such as enterprise qualification examination and approval, water conservancy water intake permit, soil and water conservation plan and land registration will be disclosed in a timely manner through bulletin boards.

The bidding platform focuses on the conditions, procedures and information disclosure of public bidding for construction projects, government procurement, land transactions and property rights transactions. Relevant information in a timely manner in the city public * * * resources trading website.

In addition, according to the relevant work requirements of the municipal government's information disclosure network, the center will arrange a special person to be responsible, and the office will release good information, publish 59 pieces of information throughout the year, and update relevant content in a timely manner.

Second, enrich carriers and promote publicity.

While continuing to make good use of bulletin boards, publicity windows, instructions and other forms to make government affairs public, we should give full play to the characteristics of news media, modern communication (such as mobile phone short messages) and the Internet with wide coverage and fast communication speed.

The first is to use e-government to make it public. Give full play to the platform role of the online service hall and the public * * * resource trading network, and further improve the setting of service guides, online services, policies and regulations, announcements, intermediary services, online Q&A and other columns of public * * * resource trading such as tender announcement, bid winning announcement and trading results. Strengthen the disclosure of licensing matters, licensing basis, licensing process and licensing results.

The second is to use Weibo to make it public. Except for the official Weibo opened by the center itself, all windows of the stationed departments are required to be opened in Weibo, and relevant management measures are formulated and included in the monthly assessment.

The third is to use SMS to make it public. After the transaction is completed, the system will trigger SMS to inform the agent, and the parties can also send SMS to check the transaction status.

Third, strengthen supervision and promote opening up.

Strengthen the supervision and inspection of window units, and urge the stationed departments to establish relevant supporting systems in accordance with the requirements of open government affairs, so as to make the requirements open, the methods open, the processes open, the results open, the supervision methods open and the accountability methods open. At the same time, combined with the construction of electronic supervision system, the administrative examination and approval system will be brought into the supervision line of the same level, and all the licensing matters handled by the window staff will be entered into the intranet examination and approval system of the administrative service center, and the processing time limit and results of all kinds of matters will be supervised online to realize real-time dynamic supervision of the whole process of window handling.

Working ideas for 20xx years

First, expand the content of information disclosure. It is necessary to further refine the disclosure requirements for the examination and approval of the stationed departments. In addition to the usual "seven publicity" requirements, the personnel and time limit of each link of the approval process, the process dynamics of approval, and the approval results that do not involve government secrets or personal privacy should be made public and adjusted in time. Specific links of examination and approval, such as site reconnaissance, acceptance, specific standards of qualification level and management regulations, should also be fully disclosed.

Two, actively promote the disclosure of work according to the application. Comprehensively sort out the matters to be disclosed according to the application, strictly follow the procedures of application acceptance, feedback and filing, and formulate the service guide to be disclosed according to the application.

Third, set up information inquiry points. Set up a special area in the administrative service center to provide information inquiry. The information available for inquiry is not only the examination and approval items that have been stationed, but also all government public information of the government at the same level. It is suggested that the Archives Bureau set up a window in the center and add special computers, touch screens and other equipment.