What does the consumer protection department do in the postscript of CCB?

1. Supervise and manage relevant internal departments of CCB to ensure that the Bank complies with relevant laws, regulations and regulatory requirements in product and service design, sales and complaint handling.

2. Publicize and implement relevant policies and regulations on consumer rights protection, and establish and improve consumer rights protection systems and measures.

3. Provide consultation and solutions for consumer complaints and disputes, and strive to protect the legitimate rights and interests of consumers.