Did you receive the same-trip cancellation information when you checked in recently?

I booked two big bed rooms in Tongcheng.com with10.02-10.03-00.04. The hotel I booked was Datong Longsheng Hotel. Subsequently, Tongcheng. Com SMS notification booking successful. At that time, it was agreed that if you failed to arrive at the hotel on 10 in the afternoon, you would cancel your stay. 65438+ I arrived at the hotel at 8: 00 p.m. on1October 3, but the front desk staff told me that the hotel room was open to other guests. And said that they didn't know to book in the same city.

Then I called the customer service in the same city and was told that there was no room in the hotel and there was nothing they could do. Later, I was told that there were no rooms in the surrounding hotels. After several negotiations, the customer service finally agreed to reserve two rooms at a hotel called Yingbinxuan in Datong Railway Station as an alternative. It was near 1 1 point. I have no choice but to go to the hotel. After I checked in, I entered the room and found that the room was in the basement, with no hot water, damp bedding and moldy bathroom. As such a big network operator in the same city network, I am very indignant at such a bad incident. You only need to communicate with the merchant, and the merchant agrees to check out, so you can cancel the subscription directly.