I forgot how to unlock the password of Vivos5.

If you refer to the screen lock password and forget it, you can refer to the following methods:

Case 1: Forget the screen lock password, but you can use your fingerprint or face to enter the desktop.

1. After backing up the data, please connect to the network, enter the mobile phone cloud service-log in the account-find the device-open "Find the mobile phone", open the vivo cloud service with another mobile phone or computer ()-enter the password of the vivo account-find the mobile phone-clear the mobile phone-click "OK" to reset the mobile phone and clear all the data, thus clearing the screen lock password.

Case 2: Forgot the screen lock password, unable to enter the desktop.

1. In the password input interface, the screen lock password is entered incorrectly for five consecutive times, and the screen has the option of "Forgot Password". Click "Forgot Password" to fill in the previously set secret answer for verification and modify the screen lock password;

If you forgot to lock the screen and turn on the device search function before, you can try to use another mobile phone or computer to open the vivo cloud service ()-enter the password of the vivo account-find the mobile phone-clear the mobile phone-click "OK" to reset the mobile phone and clear all the data, thus clearing the screen lock password.

Note: If mobile phone search is turned on and the network is stable, you can go to the vivo cloud service webpage-search mobile phone for "data backup" (only data such as contacts, short messages, schedules and notes can be backed up, but pictures and videos are not supported).

2. If there is no "Forgot Password" option,

(1) Turn off the machine, and press and hold the volume plus button and the power button for about 5 seconds before turning it on. Press the volume button to select Restore, press the power button to confirm, and click "Clear Data" to clear the screen lock password. After restarting, you need to verify the password of the logged-in vivo account. (This method cannot be cleared. Please look below. )

(2) If the device finding function has been turned on, you can try to use other mobile phones or computers to open the vivo cloud service ()-Enter the password of the vivo account-Find the mobile phone-Clear the mobile phone-Click "OK" to reset the mobile phone and clear all data, thus clearing the screen lock password.

note:

If mobile phone search has been started and the network is stable, you can go to the vivo cloud service webpage-search for mobile phones for "data backup" (only data such as address book, SMS, schedule and notes can be backed up, but pictures and videos are not supported); ?

After the FBE encryption mode is restarted, it will not be unlocked to enter the desktop, and the data cannot be cleared through cloud service instructions.

If you can't reset the screen lock password by clearing all the data, please bring the equipment, ID card and purchase voucher to vivo customer service center for processing.

Address of customer service center: Go to vivo official website /vivo Mall APP-My-outlets for inquiry-select the current provinces and cities for inquiry;

Or enter this link to query:/service/map.html.