Hello, I want to ask about my refund on Ctrip.

Hello! Thank you for your attention to Ctrip.com!

Hello, if the hotel order has been confirmed by SMS, and the order needs to be cancelled due to the change of itinerary, you need to call Ctrip before the latest cancellation and modification time notified by SMS, or you can send "KF" between 9: 00- 18: 00 after following Ctrip WeChat, and we will have someone to check and handle the specific matters that you have notified manually. If you cancel your order at the latest without informing Ctrip, it may have a certain impact on your points or amount ~ In order to provide you with more convenience, we have launched multi-channel services. Parents can send the text questions you need to know through Ctrip.com WeChat, and Xiaoyou will answer the relevant questions for you in the first time ~

For more domestic hotel offers, please click here: /sPrAK? Get to know it ~ ~

You can search "iCRIP" of Ctrip WeChat official account on WeChat, reply "Binding" or "Association", and you can use WeChat to book Ctrip products, and there are exclusive promotions to surprise you who love to travel ~

In addition, I recommend you to download the "Ctrip Travel" APP(/m/c270), "Ctrip is in hand, just leave!"

Move your finger, scan the QR code below and follow the download, making an appointment for consultation easier ~