Job responsibilities of mobile account manager

Job responsibilities of mobile account manager

Part 1: Responsibilities of Mobile Account Manager 1 Management of mobile customer data files

1) to conduct market research and get familiar with the mobile customers in the area.

2) For mobile customers who meet the standards of mobile customers, files should be established, and the original data about mobile customers should be verified to ensure the accuracy and authenticity of the data, which should be input into the mobile customer management system. The information of mobile customers and members should be updated in time if there is any change.

3) Sign the Mobile Customer Service Agreement with mobile customers, affix the official seal of the mobile customer unit, establish a registration form of mobile customer information and member customer information, record various customer information such as contact person, contact telephone number and address, and properly keep the original information.

4) Analyze and supervise the service indicators such as the development, income and off-grid rate of mobile customers within the jurisdiction. Analyze the consumption behavior and industry characteristics of mobile customers, accurately grasp the consumption status and unit nature of mobile customers, and formulate targeted marketing measures and overall solutions for mobile information services.

5) Record the service and marketing activities of mobile customers and the application of mobile information products in the mobile customer management system.

Part II: Responsibilities of Mobile Phone Account Manager:

1. Closely follow the development of mobile communication technology, market and business, and be responsible for in-depth excavation and research on the needs of mobile customers;

2. Accurately understand and grasp the needs of customers in the industry, design and formulate the overall solution of mobile customer informatization, organize its implementation and promotion, undertake the sales task of standardized products, and complete various performance indicators;

3. Analyze the changes in the use of business by major customers, complete the quality evaluation of the implementation of personalized industry solutions, and propose effective solutions;

4. Respond quickly to the needs of major customers, independently implement or organize and coordinate internal resources to implement basic services, and provide quality services to customers;

5. Establish and maintain good customer relationship by telephone and on-site visit;

6. Accept complaints from major customers, track the settlement process and reply the results;

7. Collect and sort out customer data and business files, and complete the customer relationship management function.

Chapter III: Responsibilities of Mobile Account Manager 1 Responsible for the expansion of new customers and the daily maintenance of family relationships of major customers.

2. Be responsible for completing the direct sales task assigned by this department to major customers in the industry.

3. Responsible for the secondary excavation of existing customers, and provide practical industrial application solutions for customers.

4. Be responsible for specific sales work, including signing business forms or contracts, recovering arrears and handling customer complaints.

5. Responsible for maintaining inventory business, including revenue retention and customer retention;

6. Responsible for maintaining customer relationship, handling customer complaints and recovering debts.

7. Undertake sales tasks and be responsible for the expansion of key customers in the industry;

8. Understand customer needs and provide customers with personalized communication service solutions;

9. Cooperate with departments to complete the decomposition, implementation and control of core indicators and the sales of key products;

10, responsible for accepting complaints from major customers, recovering arrears, tracking the settlement process, and replying to the processing results;

1 1. Responsible for the development and maintenance of important mobile customers in this area, and track their trading trends.

12, handling all kinds of customer complaints.

Part 4: Responsibilities of Mobile Account Managers 1. Mobile development responsibilities of account managers in business halls

1, information collection. Collect the information of mobile customers in the region, determine the target list of mobile customers, take the initiative to contact customers and vigorously develop mobile customers.

2. Mobile contract signing. Review all mobile (company) joining applications in the region in accordance with the regulations on the development of mobile customers, and sign mobile customer service agreements with qualified customers.

3. Customer analysis. Understand the basic needs of customers and choose the right mobile solution for them.

4. Commercial sales. Combined with the idea of service marketing integration, on the basis of ensuring customer execution, according to the marketing plan at that time, the account manager sold the business to the target customer group under his name.

Second, the service hall account manager mobile maintenance responsibilities

1, business processing. Do a good job in the daily business of mobile customers, including account opening, card replacement, collection, international roaming, bill demand, credit management and so on. ;

2. Customer care. According to the level of mobile customers, we regularly provide care to customers by telephone, door-to-door, SMS, letter and email, such as birthday care, credit care, activity invitation, preferential notice and so on.

3. File and system data management. Do a good job in the management and file maintenance of mobile customer information, including document management and system management, and update customer information in time.

4. Complaint handling. Handle the complaints of mobile customers in a timely and proper manner, do a good job in calming customers' emotions, and deal with them in time according to the complaints to solve the problems raised by customers.

5. Assist in the promotion of customer data services in the region. Carry out daily management of mobile data services, assist industry application groups to jointly promote data services, and realize the promotion of industry applications in the region;

6. Customer retention. Always pay attention to the customer dynamics under your own name, do a good job in the early warning system of mobile network transfer and off-network, and collect the information of competitors; For customers who tend to leave the network, the account manager should keep them in time, analyze the reasons why customers may leave through specific data and materials, try his best to keep customers, and report them layer by layer through the reporting mechanism.

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