Mayor's hotline

The mayor's hotline is 12345. 12345 government service hotline (hereinafter referred to as 12345 hotline) is a public service platform composed of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

Responsibilities of the 2345 hotline

Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".

The work of the hotline 12345 is subject to democratic supervision by deputies to the people's congresses at the corresponding levels and members of the CPPCC, and the operation of the hotline 12345 and the handling of various departments are submitted as required, and the hotline is publicized to the public in an appropriate way and actively accepted by the society.

Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."