reception etiquette

It is inevitable to encounter all kinds of reception work in the workplace. During the reception, your little gestures can make the guests feel comfortable and professional, and may also make them feel uncomfortable. So what are the noteworthy essentials in the reception?

First of all, reception at the front desk

1. When guests arrive at the front desk 2 or 3 meters away, they should stand up, bow 30 degrees and greet with a smile: Hello!

2. Take or submit the documents with both hands, and remind the guests when submitting: Please stay away.

When it is inconvenient to use both hands, it is usually considered impolite to use the right hand and the left hand.

4. When submitting written articles to others, let them face to face.

5. When handing an object with sharp edges to others, don't point the sharp edges at each other.

6. Guests should stand up, bow 30 degrees and say goodbye with a smile after handling business.

Second, meet etiquette

1. Set up the meeting place half an hour before the meeting, and remind the participants by SMS. Don't be late, keep your mobile phone silent and make emergency plans.

Try not to answer the phone during the meeting. If necessary, stand up and bow to apologize, go out to answer, bow in and out of the meeting room to avoid whispering and dozing off.

3. Seating arrangement shall be subject to the door. To the right, the guest faces the door, and the host faces the door with his back to the door. The seats shall be arranged in turn from the middle to both sides.

Third, banquet etiquette.

1. Seating arrangement: the inside of the seat faces outwards, the front door is the statue, and the right side is the top; The main seat is facing the gate; The auxiliary seat is located opposite to the main seat; The main guest is in the host's right hand, the deputy guest is in the host's left hand, the three guests are in the deputy host's right hand and the four guests are in the deputy host's left hand.

2, order vegetarian dishes, thin, hot and cold; Know the health status and religious beliefs of the guests in advance; Use common chopsticks and spoons; Serve food on the left and pour wine on the right.

Fourth, introduce etiquette.

Introduce young people to old people.

Step 2 introduce men to women

3. Introduce those with low positions to those with high positions.

4. Introduce the familiar to the unfamiliar.