Joke Collection Website - Blessing messages - Can I get a refund for my phone's own defects?

Can I get a refund for my phone's own defects?

What's wrong with your mobile phone? The quality is poor.

according to

Provisions on the responsibility for repairing, replacing and returning mobile phones

Article 5 A seller shall bear the following responsibilities and obligations:

4) When selling, the following requirements shall be met:

2. Check the body number (IMEI serial number) of the mobile phone host, the factory serial number (batch number) of the network access sign and accessories, the product trademark and model;

3. Introduce the basic performance, use, maintenance and maintenance methods of the product, as well as the three-guarantee method and repairer;

(five) shall not sell mobile phone products that do not meet the statutory identification requirements, do not meet the performance and function specified in the manual, or the product quality is unqualified; Do not sell batteries without production date;

Article 7 Producers (importers are regarded as producers) shall bear the following responsibilities and obligations:

(1) Having the certificate of telecommunication equipment access issued by the Ministry of Information Industry;

Article 27

If the seller, repairer or producer fails to bear the responsibility of three guarantees in accordance with the regulations, the consumer may complain to the complaint institution of the product quality supervision department or the consumer complaint reporting center of the administrative department for industry and commerce, and the product quality supervision department or the administrative department for industry and commerce shall order it to make corrections. If a seller, repairer or producer intentionally delays or unreasonably refuses the consumer's request for repair, replacement or return, the administrative department for industry and commerce, the product quality supervision department and the information industry department shall punish it in accordance with the provisions of relevant laws and regulations and announce it to the public.

Article 13

Within the validity period of the Three Guarantees, if the mobile phone host still cannot work normally after two repairs, the seller shall be responsible for replacing the mobile phone host of the same model and specification for consumers free of charge according to the repair records provided by the repairer in the Three Guarantees certificate.

Article 19

If the seller meets the exchange requirements and has mobile phone products of the same model and specification, and the consumer refuses to exchange the products and requests to return them, the seller shall return them, but the used goods shall be charged depreciation fees according to the depreciation rate specified in Annex 1 Three Guarantees Mobile Phone Product Catalogue. The calculation date of depreciation expense is from the date of invoice to the date of return, in which maintenance occupation and time to be repaired shall be deducted.

So, if your mobile phone doesn't have a network access license, you can get a full refund. You can call 123 15 to complain to the industrial and commercial bureau or the consumer association.

If the mobile phone has a network access license, but you still have the same fault because of quality problems, you can ask for a refund according to 19. The calculation date of depreciation expense is from the date of invoice to the date of return, in which the occupation of repair and the time to be repaired shall be deducted. You have a new machine, and the depreciation charge is calculated from the date of replacement.