What should I do if the SMS verification code of overseas Chinese banks is not received?

If you need to go abroad for a long time, you can bring your bank card/discount for opening personal online banking and your valid ID card for opening bank card/discount, and apply for BOC E Shield as a personal online banking security authentication tool at China Bank outlets. BOC E Shield can complete the transaction without entering the mobile phone transaction code for security authentication.

If you need to cancel the mobile phone transaction code after going abroad, you can call back the customer service hotline of Bank of China at 86 1095566 by using an overseas phone.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.