How to deal with the courier's damage compensation?

How to deal with courier damage compensation needs specific analysis. The following is the analysis: courier damage, generally will be compensated according to the actual lost property original price, not double indemnity. If it is an insured express, the liability for compensation shall be determined according to the insured rules agreed between the courier company and the sender, that is, compensation shall be made according to the agreed multiples.

The courier company damaged the express mail during transportation, and the responsibility lies with the courier company. The buyer can contact the seller to re-deliver the goods, and the seller can ask the courier company for compensation. Damage to uninsured mail shall be compensated at three times the postage. If both consumers and sellers can provide proof that the goods are in good condition before packaging and unpacking, the damage of the goods should be borne by the courier company. If it is caused by the seller's problem, after the buyer returns the goods, the seller will refund the money and the freight will be borne by the seller.

What is the compensation standard for express delivery damage?

1, the compensation standard for express delivery damage depends on the insurance situation, and the uninsured can only compensate for three times the freight. Some express delivery (logistics) companies have transport clauses on the waybill (back), which are generally mentioned above, and some compensate according to the weight of the consignment, such as 20 yuan per kilogram. Express delivery companies are not the same. Many courier companies also provide additional insurance services, which are divided into insured and insurance.

2, the insured price is how much to pay, the rate is generally a few percent of the value of the goods (1-5), which is more expensive; Insurance adopts the traditional freight insurance clauses of commercial insurance companies, with a rate of several thousandths (1-8) and a certain percentage of deductible, which means that the loss is not fully paid.

Legal basis:

Article 27 of the Provisional Regulations on Express Delivery

If the express delivery is delayed, lost, damaged or the internal parts are short, the liability for compensation for the insured express delivery shall be determined according to the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.

Article 584 of the Civil Code

If one party fails to perform its contractual obligations or fails to perform its contractual obligations in conformity with the agreement, thus causing losses to the other party, the amount of damages shall be equivalent to the losses caused by the breach of contract, including the benefits that can be obtained after the performance of the contract; However, it shall not exceed the losses that the breaching party foresaw or should have foreseen when concluding the contract.