What should I do if your real name authentication fails?

? If the etc card information cannot be entered, or the authentication is unsuccessful, you need to contact the expressway management department to apply for card replacement or Obu equipment replacement.

If etc fails to write the card, you can pull it out and try to insert it again. Sometimes the slow card insertion speed may lead to information reading failure. You can also check whether the Bluetooth of the device is turned on; It may also be because the card or vehicle-mounted equipment has failed, which makes etc unable to write the card.

For the case that the etc card reader fails to write the card on the spot, the owner can first take the MTC artificial lane according to the instructions of the toll booth staff and pay the fare in the form of cash or credit card; Then go to etc service outlets or highways to find staff to check etc cards and on-board equipment.

Non-man-made damaged and faulty equipment can be re-enabled or replaced; If the card is damaged, you can also go to the designated bank to cancel and rewrite the vehicle information, and then activate the newly received etc card. After installing the vehicle-mounted equipment, do not move or disassemble the equipment at will; Don't pile items beside the equipment; Pay attention to moistureproof and avoid strong magnetic field and signal interference.