Flight attendant dress etiquette

Dress etiquette is a kind of practical etiquette, which mainly refers to the clothes that people should wear in social occasions, business occasions and various occasions. The six taboos in the workplace are too bright, too messy, too exposed, too perspective, too short and too tight. The following is my flight attendant etiquette. Let's have a look.

First of all, the coat

Women's job-hunting clothes are generally suitable for suits and skirts, which are the most common and safest clothes. A well-tailored suit, skirt and a matching shirt or blouse, together with matching trinkets, will make you look elegant and confident and leave a good impression on each other. Never wear clothes that are too tight, too transparent and too revealing. Topless is generally the traditional dress for western ladies to participate in social activities, but it is not suitable in China.

In addition, be careful not to wear miniskirts (pants) and low neckline clothes. Otherwise, it will give people the feeling of not being solemn, elegant and frivolous, which is a taboo for job hunting. A lot of job hunting practice shows that no matter what occupation you apply for, conservative clothes will be regarded as potential candidates, and it will be easier to be hired than job seekers wearing open clothes.

There are many choices for the color of female job seekers' clothes. Some women think that they must wear black suits during the interview. Although this way of wearing is very stable, now society has accepted some brighter colors. For example, women seeking public relations and secretarial jobs will be easily accepted by candidates wearing yellow clothes, because yellow usually shows rich illusions and self-satisfaction. Red can show people's positive and extroverted personality, strong supervisor consciousness and strong desire to express. This color is infectious, easy to impress examiners, exciting and impressive. But women should avoid pink, because pink usually gives people the impression of being frivolous, smooth and vain.

Secondly, shoes

Shoes can choose high heels, and boat shoes are most suitable for matching women's professional suits.

Open-toed sandals are not suitable for business occasions. This kind of shoes is suitable for formal or semi-formal social occasions.

In summer, high heels with straps are very popular with professional women. However, companies that have strict requirements for professional clothing will not include this style of shoes in the company's dress code.

In winter, many ladies like to wear boots. Avoid wearing boots in the morning, especially when attending formal morning activities.

The color of shoes should be the same as that of handbags, and should be in harmony with the color of clothes. Black leather shoes can be matched with professional suits of any color.

Third, socks

Wearing stockings when wearing a skirt suit is not only the need of etiquette, but also can cover up the defects of the legs and increase the aesthetic feeling of the legs (this is a taboo for flight attendants). In principle, the color of socks is in harmony with the color of skirts. People with thick legs are suitable for wearing dark socks, while those with thin legs are suitable for wearing light socks. Generally do not choose bright stockings with plaid or obvious patterns. Flesh-colored stockings can be worn with any clothes. You can also wear black stockings when wearing a dark suit, but don't wear sexy stockings such as fishing nets and dark flowers.

When wearing stockings, the mouth of socks should not be exposed outside the skirt, and socks are forbidden when wearing skirts. It is indecent and impolite to wear a pair of stockings with obvious yarn jumping injury, or to put them loosely on your legs.

Fourth, packaging.

Take only one briefcase or handbag, not both. In most cases, carrying a briefcase is more authoritative than carrying a handbag. You can put the basic contents of your handbag in a small strapless bag and then put it in a briefcase, but don't fill the bag slowly. If you are short, the bag should not be too big, which will be extremely uncoordinated.

V. Jewelry

(1) hat

Whether you wear a hat or not, you must be careful. If your hat matches your whole body, please choose a hat that is neither frilly nor gorgeous but elegant. Generally speaking, in business activities, soft wide-brimmed French hats with veils are annoying.

② Jewelry

Wear as little jewelry as possible and avoid wearing rings on several fingers. Thumb rings are unacceptable. Earrings should be small and inconspicuous. In order to make you feel comfortable and concentrate, don't wear earrings that are too long to avoid jingling or touching your neck or even hanging on your clothes. An unpretentious necklace is fine, but don't wear fake pearls or gorgeous artificial jewelry. Lovely bracelets are perfectly acceptable, but trinkets on bracelets should be avoided, as should other jewels engraved with your initials. Don't wear anklets during the interview. Remember, the important principle of wearing jewelry is that less is beauty.

eyeglasses

Glasses will add color to some people's appearance, and may also make some people appear uncoordinated. Try to choose the frame that suits you, and the style should be novel. Besides, don't wear sunglasses to the interview, and of course, don't wear a mirror. If you must wear glasses, you can choose contact lenses.

muffler

A beautiful scarf can make the finishing point. Some ladies like blue-gray clothes, but wearing blue-gray clothes often darkens their faces. If you wear a nylon scarf with rich colors, rich styles and warm styles, you can achieve a vibrant effect. If you wear a navy suit, you should wear a pure white scarf, which can not only show your red lips and black eyes, but also keep your navy blue refreshing and watery temperament, and set off women's agility and decisiveness. Some young women like to wear silver-gray clothes. Silver gray is an elegant and generous color, but if the scarf is not matched properly, it will appear monotonous and dull.

muffler

The elegant and exquisite features of silk scarves can set off the beauty of women, but when choosing silk scarves, we must pay attention to the coordination with clothes. For example, colored silk scarves can be paired with plain clothes, while plain silk scarves are suitable for gorgeous clothes.

Sixth, make up

Female job seekers must adhere to the principle of plain makeup and must not wear heavy makeup.

(1) lips

Lips are the most colorful and vivid part of the face and the most attractive part, so make your lips look moist anyway. Young ladies should use fuchsia lipstick and avoid red or orange. Too harsh lips will give the impression of a big mouth, which will make examiners afraid to avoid it. Don't draw the lip line too deep, which will make your lips appear prominent and false.

② Eyes

Eyes are the windows of the soul and play a very important role in the interview. In order to make the interview lively, it should be revised slightly before the interview. For example, a lady can glance at her eyelashes to make them more attractive. If the eyes are very small, you can gently hurt the rim of the eye around them, but you can't paint them too dark and deep, and don't show traces of modification. People with single eyelids don't have to pull double eyelids, and some single eyelids convey more frank and cordial eyes. If you are nearsighted, squint and blink, it is necessary to wear a pair of glasses during the interview. Don't let your eye problems delay your chances of winning.

③ Nose

When we talk about plastic nose surgery, we don't want you to have plastic surgery. You can apply a little light powder on the bridge of your nose, because if the light is too bright during the interview, it will make your nose oily and shiny, and if the weather is too hot, it is easy to sweat on your nose. Those who have pungent powder, rosacea and rhinitis, it is best to go to the hospital for treatment in advance, so as not to hinder the effect of the interview. Ordinary people with long nose hair should pay special attention to pruning before the interview. If the nose hair runs rampant, the examiner will feel sick when he sees it. Besides, don't leave dirt on your nose or eyes.

④ perfume

Choose a perfume that matches your temperament. The fragrance should be light and the smell should give people a comfortable feeling.

Seven, hands and nails

A woman's hand is usually an aspect of her temperament and appearance. In order to fully display its charm, it should be kept clean, its nails should be trimmed, it should never have long nails, and it should never be painted with gorgeous nail polish.

Extended content: What etiquette should flight attendants have?

First, the characteristics of flight attendant service

1, safety responsibility is above everything else.

2. Strong technology and complex service content.

It is a symbol of service industry and noble service.

4. It has obvious international characteristics.

5. There are requirements for the comprehensive quality of flight attendants. I also have strong affinity, healthy and stable psychological quality, excellent will quality, flexible adaptability, good cultural accomplishment, conscious cooperation spirit, strong professional consciousness and superb service skills. )

Second, the necessary conditions for an empty city

① Professional image.

(2) noble professional ethics.

③ Excellent professional quality.

(d) Question: "What is politeness?"

In a narrow sense, manners refer to posture, but from the point of view that manners embody a dynamic beauty, it should include more contents. (For example, both expressions and speeches contain elements of a person's dynamic appearance, which will affect people's evaluation of a person's behavior. Therefore, politeness is broadly defined as a person's dynamic appearance composed of posture, expression, speech and other factors. Manner refers to the posture (the appearance of external body) and demeanor (the externalization of internal temperament) in human behavior.

(5) Greeting skills-Practice makes perfect.

1, take the initiative to greet

Step 2 greet softly

Step 3 do as the Romans do

4. Have both form and spirit

5. Equal status

Two principles of conversation

1, "Three A Principles" (Accept others, value others and praise others)

2. "Platinum Rule" (The Platinum Rule was put forward by the famous American scholar Alexandra O 'Connor and others. Its basic content is: in the process of interpersonal communication, especially in service posts, if you want to succeed, you must understand what passengers need, and then try to satisfy each other under legal conditions. )

Once the three main points.

1, the behavior is legal, you can't have everything, you need the bottom line to be a man and do things.

2, communication should be centered on each other, what the other needs, we must try to satisfy each other.

The other person's need is the basic standard, not that you can do whatever you want.

Basic contents of cabin service

1 etiquette service

2. Technical services

3. Security services

4. Catering services

5. Rescue services

6. Entertainment services

7. Advisory services

8. Passenger management

9. Emergency treatment

10, in-vehicle business service

(9) Basic procedures of cabin service

1 Pre-flight preparation stage

2. Direct preparation stage before flight

3. Flight implementation phase in flight

4. Post-flight evaluation stage

10. Noun explanation

"Flight time" refers to the time from the time when the plane starts moving at the loading place to the time when it stops moving at the unloading place to prepare for takeoff.

"Delayed check-in" means that the preparation time of flight attendants after check-in is 0 to 5 minutes (including 5 minutes).

"Late" means that the flight attendant's check-in time is 5 to 15 minutes later than the crew time (including 15 minutes).

"Pre-flight preparation" refers to the on-board service and safety meeting held by the crew two hours before departure and during the preparation period, which is not less than 15 to 20 minutes according to regulations.

"Special passengers" refer to passengers who need special courtesy and care during the journey because of their identity, behavior, age and physical condition, and can only be transported if they meet certain conditions (old, weak, sick and pregnant).

(1 1) As a flight attendant, how can I gain insight into the needs of passengers?

1, the way passengers talk (language is the most common and universal form of human communication, and most of our communication with passengers is in language, so we can judge their psychological activities from the aspects of passengers' language, pronunciation and intonation. )

2, the passenger's facial expression (human facial activity is the performance of people's psychology, is the most obvious and direct performance of people's emotions, when the situation permits, we can take the initiative to ask him if he needs help. )

3. Passenger's body posture (the most common posture is sitting posture, which can be divided into frank and open posture, defensive posture and nervous posture)

(12) As flight attendants, how should we face the passengers when the flight is delayed?

First of all, put yourself in others' shoes. Don't think of yourself as a flight attendant, but as a friend and colleague of the passengers, and feel their feelings from the passengers' point of view, so that you will understand them better and serve them more sincerely, and of course, the hostility of the passengers will be reduced to the lowest point.

Secondly, what the flight attendants should do is to provide high-quality and exquisite services to passengers on the premise of ensuring the safety of the aircraft, ease the excitement of passengers, and win the understanding of passengers with our patient service and sincere smile.

Third, and most importantly, only sincerity can get the understanding of passengers, and only warm and high-quality service can shorten the distance with passengers.

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