Xiangyang Real Estate Industry Sales Place Resumption Guide

Xiangyang real estate industry sales place epidemic prevention and control guide manual.

In order to thoroughly implement the national, provincial and municipal documents and meeting requirements on strengthening the prevention and control of pneumonia in novel coronavirus, do a good job in the prevention and control of the epidemic situation after the enterprise resumes work, ensure the safety and health of employees, and promote the smooth and orderly opening of the real estate sales places in the city, according to the notice of the "Guide to Prevention and Control of the Epidemic Situation of Xiangyang Urban Construction Projects" issued by the Municipal Housing and Urban-Rural Development Bureau, combined with the actual situation of the sales department of the real estate. Develop this guide.

I. Basic requirements

Principle of returning to work

In accordance with the principle of "filing first, then organizing to enter the site, materials first, then personnel", strictly implement the "four unifications", that is, no one can return to work without prevention and control measures in place; No one can return to work without filing; Without approval, all personnel are not allowed to enter the site and wait for the resumption of work; If the project returns to work in violation of regulations, it will be punished and the relevant responsibilities will be investigated according to law. On the premise of ensuring that the epidemic prevention and control measures are in place, we will resume work in an orderly and steady manner in batches.

It's time to get back to work

1. According to the unified deployment of the municipal government, decide whether to accept the application for commencement and resumption of work. Municipal government deployment can start, the Municipal Housing and Construction Bureau will organize the verification of the application for resumption of work.

2. Relevant migrant workers shall not return to the construction site in advance before returning to work.

Arrival personnel management

1. Those who have epidemiological history within two weeks before returning to work, or have close contact with confirmed cases or suspected cases in other areas, should be urged to be quarantined for medical observation 14 days, and are not allowed to enter the business department.

2. Those who have symptoms such as fever, dry cough, fatigue, etc., should immediately report to the housing construction department and its community street, urge medical treatment, and are not allowed to enter the sales department.

Second, return to work for the record

Conditions for returning to work

The project must have prevention and control mechanism, material measures, personnel investigation, internal management and safety inspection, and meet the following requirements:

1. Established the epidemic prevention and control headquarters, formulated the epidemic prevention and control plan, and defined the epidemic prevention and control measures and responsible personnel.

2. On-site epidemic prevention and control measures meet the requirements of national, provincial and municipal epidemic prevention and control and this manual.

3. It has been equipped with protective articles and epidemic prevention materials that meet the needs of field personnel, and the reserve of masks and disinfection articles is not less than 15 days.

4. Formulated a special scheme for employees to enter the site in batches.

5. Development enterprises and agencies have checked the safety production situation and rectified the potential safety hazards before returning to work, and carried out daily disinfection work on the sales site one week in advance.

Archiving program

1. self-inspection: development enterprises and marketing agencies shall conduct comprehensive self-inspection before resuming work according to the conditions for resuming work, and fill in the Application Form for Self-inspection of Project Resumption.

2. Application:

For the record in the municipal housing and construction department. Those who meet the conditions for returning to work after self-examination shall apply to the municipal housing and construction department for the record.

Filing with the epidemic prevention and control department. Projects with sales of more than 100 people shall be filed with the epidemic prevention and control headquarters in their respective districts; Projects with sales below 100 people shall be filed with the street epidemic prevention and control leading institutions.

Filing materials. The application form for enterprise self-examination and resumption of work, and the commitment letter for epidemic prevention and control of enterprises to resume work shall be submitted.

3. Verification: After receiving the application for project resumption for record, the municipal housing and construction department invites the professionals of disease prevention and control in the jurisdiction to conduct on-site verification of the project, fill in the project resumption audit form, and report the application for resumption of work to the municipal housing and construction bureau in combination with the audit opinions of the professionals of disease prevention and control. If the on-site inspection does not meet the conditions for returning to work, the project shall be ordered to be rectified and re-declared after the rectification is completed.

4. Supervision: The Municipal Bureau of Housing and Urban-Rural Development will organize an inspection team to conduct random supervision on the sales department that has resumed work, focusing on the following matters:

Whether the project has gone through the filing procedures and passed the verification.

Whether the epidemic prevention measures of the project are fully implemented.

Whether the prevention and control mechanism is in place: whether the command organization, prevention and control plan and prevention and control measures are implemented to people.

Whether the employee screening is in place: whether the employee real-name registration system registration and daily temperature health screening are implemented.

Whether the facilities and materials are in place: whether the reserve of epidemic prevention materials meets the needs of field use.

Whether the internal management is in place: whether the project management team and patrol picket perform their duties as required. If it is found in the inspection that it does not meet the conditions for returning to work, it shall be immediately ordered to stop the construction, and the supervision institution shall be instructed to follow up the rectification.

Third, the prevention and control system

Set up the project epidemic prevention and control headquarters.

1. Each sales department must be led by a real estate development enterprise to set up an epidemic prevention and control command group to co-ordinate the epidemic prevention and control work of each sales department under the leadership of the headquarters. Member units should include development enterprises, marketing agencies and other related units, and the project leaders of each unit are members of the headquarters.

2. Designate members of the project leading group 1 as epidemic prevention and control commissioners, who are responsible for organizing and coordinating the specific management of epidemic prevention and control, the implementation of prevention and control funds, public security and external liaison. And report the situation of epidemic prevention and control to the supervision institutions and local epidemic prevention departments as required.

3. The enterprise patrol team and the project picket team should take the prevention and control of the project epidemic situation and the implementation of the work of returning to work as the focus of work during the period of returning to work, and comprehensively strengthen the patrol picket.

Formulate prevention and control plans and preplans.

The epidemic prevention and control command group must formulate the epidemic prevention and control work plan and emergency plan, define the division of labor and responsible person of health examination, epidemic prevention and disinfection, define the epidemic prevention and control responsibilities of each member unit, define the posts and personnel of epidemic prevention and control, improve the emergency flow of epidemic prevention and control in the business department, and comprehensively and meticulously do a good job in epidemic prevention, response and aftermath. Real estate development enterprises should report to the community where the project is located in a timely manner, establish an information reporting mechanism for epidemic prevention and control, and ensure that all kinds of epidemic prevention and control information in the sales department are submitted in a timely and accurate manner.

Fourth, on-site management

the real name system management

1. Real name registration. All personnel entering and leaving the sales department, model houses and experience areas, including managers, marketers, security guards, cleaning service personnel, visiting customers, etc., must carry out real-name management. The contents of real-name registration include name, gender, contact information, ID number, arrival time, arrival route and transit information, diagnosis, contact history of suspected personnel, temperature detection and other information. Visiting customers should register their names, gender, timely body temperature, contact information and ID number one by one.

2. Information screening. Development enterprises should accurately investigate the personnel in areas with high epidemic incidence and those who have had contact with confirmed and suspected cases. Ask and verify the personnel flow during the Spring Festival, and make records.

The sales department is not allowed to hold party activities. In principle, each sales place receives visiting customers in batches every day, and the total number of appointments does not exceed 60. Implement one-on-one service. At the same time, the number of customers received by the business department shall not exceed 1 group /20_, and each group shall not exceed 5 people. The interval between batches shall not be less than 10 minute. Sales staff and visiting customers should keep a distance of more than 1 m as far as possible, and both parties receiving customers should wear masks. No centralized opening activities or centralized preheating activities will be held.

4. Set up epidemic prevention and control tips. Remind buyers to wear masks, take temperature, wash their hands and disinfect, register their real names, etc. In a conspicuous position; Post a publicity column on epidemic prevention and control knowledge in a conspicuous position; Post information on the establishment of fever clinic medical institutions in this city in a prominent position.

5. Formulate the implementation plan of customer flow control and batch reception for on-site visits and appointments. Enterprises can open a service platform for online booking registration, house inspection and house selection of commercial housing according to their own conditions, and be equipped with online sales staff to realize online submission of some materials.

6. Employees who test their body temperature should test all employees before receiving customers at the sales site. If you find abnormal body temperature, you should go to the nearest designated medical institution in time and return to work after medical observation. All employees should wear masks and wash their hands with disinfectant before going to work.

7. Register temperature measurement for visiting customers. When the customer arrives at the sales site, check whether the customer wears a mask. If the customer does not wear a mask as required, resolutely stop him from entering the sales place. Take the temperature of the visiting clients one by one. Those who find abnormal body temperature should resolutely stop entering the sales department and report to the relevant departments immediately.

8. Do a good job of inquiring and registering visiting vehicles and personnel, and wipe and disinfect the door handles of vehicles with disinfectant. The front desk customer service staff verifies whether all visiting customers are reserved customers. If it is indeed an appointment with a customer, it is necessary to register the real name, and the customer should advocate wearing a shoe cover before entering the sales place and the model room.

Verb (abbreviation for verb) personal protection

The use of masks

1. Each project will issue qualified masks to all personnel and prepare spare masks for visiting customers.

2. Field personnel should wear masks correctly and change them regularly.

3. Personnel who do not wear qualified masks correctly are not allowed to enter the sales department and office area.

4. Set up special trash cans at designated locations of temperature measuring points and office areas, and discard used masks. Garbage cans should be cleaned and disinfected every day.

5. Mask assignment priority. Give priority to ensuring public health personnel such as canteen staff, temperature measuring points and health screening; Divide the closed space, indoor, outdoor and other working environments for overall distribution.

Catering Management

1. Prepare meals legally. The staff in the canteen have complete certificates, all wear qualified medical masks, measure their body temperature every day and monitor their health. It is strictly forbidden to order food from unlicensed catering units and mobile vendors around the construction site.

2. Eat at different times. Arrange diners to take meals at different times to avoid gathering in line to take meals.

3. eat separately. Set up dining tables and chairs in a clean and ventilated place outdoors. No conditions, the implementation of decentralized dining. When eating, sit in one direction, that is, everyone faces the same direction, and the distance between them is not less than 1 meter.

Conference control

Meeting organization requirements: reduce centralized meetings and try to use outdoor meetings or network video conferences. Before the meeting: wear a mask and wash your hands for disinfection. During the meeting: control the meeting time, keep the distance between participants greater than 1 m, and keep the indoor meeting ventilated. After the meeting: the venue and furniture must be disinfected, and the tea set supplies must be strictly disinfected.

personal hygiene

1. Settings for hand washing points. Office area, dormitory area, personnel entrance and exit in construction area, toilet, canteen, etc. Hand sanitizer should be provided.

2. Master the correct method of washing hands. Wash your hands with running water for not less than 20 seconds, and use the seven-point washing method.

Step 3 dry clothes. Guide to drying clothes. When the conditions are not met, ultraviolet lamps should be equipped to irradiate and disinfect the clothes to be dried.

4. Education reminder. Education reminds people to pay attention to personal hygiene, maintain environmental hygiene, wash their hands frequently, do not spit everywhere, and cover their nose and mouth with paper towels or sleeves when sneezing or coughing. People who need to commute by public transport should receive special education and have their body temperature tested every day.

Environmental sanitation of intransitive verbs

Where disinfection is needed

Office area, customer service area, signing area, model room, parking lot, toilet, hand washing equipment, conference room, elevator room, door handle, telephone, trash can, etc. The elevator room is equipped with disposable paper towels or disinfectant. It is recommended to touch the keys with paper towels. Sewage outlet, air conditioning outlet, etc.

Daily disinfection frequency

Thoroughly disinfect at least three times a day in the morning, at noon and at night, and make records.

Automobile management

1. Project vehicles must be disinfected before and after each use. 2. Drivers and passengers must wear masks when taking the shuttle bus or bus. 3. Shuttle buses should strictly control the number of passengers and pick them up in batches.

Seven, health screening

Setting position of temperature test point

All entrances and exits opened at the sales site need to be equipped with temperature measuring points.

Temperature test

1. Temperature measuring personnel should take protective measures, equip with infrared thermometer and make records.

2. All personnel entering and leaving the site shall be tested for their body temperature, and they can enter and leave only after their body temperature is normal.

health examination

1. Daily temperature measurement results should be recorded in writing, and all employees in the business department should take temperature measurements at least twice a day, once in the morning and once in the evening, and check and register their health status.

2. Focus on checking symptoms and signs such as fever, cough, chest tightness, shortness of breath and dyspnea. If an abnormal situation is found, it shall be dealt with immediately in accordance with relevant regulations.

Eight, emergency disposal

Classified medical treatment

If patients with fever, dry cough, fatigue and other symptoms are found in sales, they should go to the hospital and report according to the following requirements:

1. If this person comes from an epidemic area within 14 days, put on a mask and notify an ambulance 120 to transfer the patient to a designated hospital.

2. In case of foreign personnel, advise them to go to the nearest fever clinic.

3 information about abnormal signs should be reported to the housing construction department and the competent department of epidemic prevention.

Diagnosis and treatment

Once the medical staff is diagnosed as infected with novel coronavirus, the sales department shall take the following measures immediately:

1. Close and block the website immediately.

2. Cooperate with the disease prevention and control departments in the jurisdiction to carry out terminal disinfection of the rooms where they live, the places they have been to and the articles they have contacted.

3. Cooperate with relevant departments to send their close contacts to centralized isolation points for centralized isolation medical observation.

Implement a "double report" on the epidemic situation.

1. The epidemic prevention and control work of the projects under construction is unified into the territorial management, and it is subject to the unified dispatch and supervision of the local epidemic prevention and control work.

2. Relevant epidemic prevention and control information should be reported to the housing construction department at the same time, and timely reported to the streets and communities where the project is located.

Nine. Publicity and education

Organize publicity and education on epidemic prevention and control.

1. Strengthen policy propaganda. Promote the policies and measures of epidemic prevention and control in our city, as well as the functions of centralized isolation, health screening and wearing masks. , and obtain the cooperation and support of project personnel.

2. Incorporate into higher education. The epidemic prevention and control education will be included in the three-level education scope, and the project personnel will be educated to do personal hygiene and develop good habits such as washing hands frequently.

3. Choose an open place. Publicity and education venues should be selected in outdoor open places such as pre-class evaluation platform, and the distance between each participant should be greater than 1 m.

4. Do a good job in public welfare propaganda. Make full use of various publicity channels of enterprises to strengthen public welfare publicity for epidemic prevention and control.

Obtain information through official channels

Project personnel should do "no rumors, no rumors, no rumors", take the initiative to understand the epidemic situation and prevention knowledge through official government channels, and conscientiously implement relevant prevention and control measures.

X. Daily supervision

Strengthen inspection and picketing

1. Check every day. The on-site picket team of the enterprise prevention and control headquarters checks the implementation of the project epidemic prevention and control measures every day.

2. Check every week. The enterprise inspection team shall inspect each project at least once a week.

3. Report in time. Report the inspection results in real time.

Strengthen supervision and inspection

1. Full coverage check. During the prevention and control period, the supervision unit of the Municipal Housing and Construction Bureau conducts full coverage inspection on the resumed sales department every week.

2. Strictly enforce the law. Epidemic prevention measures do not meet the requirements, immediately ordered to stop work for rectification, to give a yellow warning to the responsible units and responsible persons. Failing to put on record or causing the spread of the epidemic due to the inadequate implementation of prevention and control measures, the responsible units and persons shall be given a red warning.

3. Supervision and supervision. The relevant business departments of the bureau will regularly carry out supervision and supervision, urge all units to implement their work, and compact their responsibilities at different levels.

(of public security work) prevention and management by the masses themselves

1. Party construction leads. Give full play to the party organization's role as a fighting fortress and party member's vanguard and exemplary role, resolutely implement joint prevention and control measures, and build a defense line for prevention and treatment.

2. Industry self-discipline. Initiate and urge enterprises to implement relevant prevention and control requirements by using the industry self-discipline mechanism of the association.

3. Social supervision. Encourage employees and the public to actively report and reflect the problems existing in the project epidemic prevention and control work, and put forward opinions and suggestions.