What if the courier stays in one place all the time?

Express delivery has always been stuck in one place, which can be solved in these ways: query express logistics, contact express delivery company and understand the reasons.

1, query express logistics

You can query the express logistics information through the known express number, including the current status and location of the express, so as to know whether the express is transported normally. Inquiries can be made through the courier company official website or the corresponding inquiry tools.

Step 2 contact the courier company

If you find that the courier has not updated the logistics information for a long time after querying the courier logistics, or the stagnation time exceeds expectations, it is recommended to contact the customer service of the courier company for handling. The customer service of the courier company will check the status of the package for you and help solve the problems encountered.

Step 3 know why

If your express delivery is blocked for some special reasons, such as bad weather, traffic jam, communication failure, etc., you can ask the express delivery staff about the specific situation, the cause of the failure, the express delivery status, etc. After learning the reason, wait patiently and communicate with the courier company, and the relevant parties will try their best to deal with it in time and deliver it to the courier.

Measures to protect the right of quick detention;

1. Negotiate with the courier company to resolve the dispute. After the dispute occurs, the two sides will clarify their responsibilities through direct dialogue on the basis of voluntariness and mutual understanding, and reach a settlement to solve the dispute. This is the quickest and easiest way to solve disputes.

2. Call the government service hotline 12345 to protect rights. 12345 is an official government service platform established by local people's governments. After registration, it will be transferred to the competent department of the industry for handling, and the actual handling method is basically the same as above.

3. According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration.

4. If a lawsuit is brought to the people's court, some cases cannot be mediated, and the case is particularly complicated or the amount is large, it is recommended to take judicial channels. The Postal Law and the Provisional Regulations on Express Delivery will resolutely safeguard the legitimate rights and interests of consumers.

The above contents refer to Baidu Encyclopedia-Postal Law Baidu Encyclopedia-Provisional Regulations on Express Delivery.