What's wrong with the payment display business of Shenyang Smart Medical Insurance?

The medical insurance shows that it has been handled abnormally. This may be that there is no money in your medical insurance card, or something unusual has happened. This can be seen on the mobile phone platform. What is the specific situation?

1. Abnormal communication can be considered as a network problem, or the wifi signal is not very strong. Try replacing the network cable.

2. Banks can be associated with medical insurance. If they are not doing well, they can call customer service 95526.

3. It is best to bring your ID card to the bank of Beijing branch counter for manual handling;

4. After the connection is successful, the medical insurance money will be automatically transferred to your associated Beijing bank card on a regular basis every month, with a free SMS prompt.

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In order to further strengthen the informatization construction of medical insurance, according to the unified deployment of the state and Liaoning Provincial Medical Insurance Bureau, the Shenyang medical insurance information platform will be switched to the state and Liaoning medical insurance information platform, and the existing Shenyang medical insurance information system will be suspended during the platform switching period, and the medical insurance and maternity insurance services of medical insurance agencies at all levels and designated medical institutions in the city will be suspended.

I. Service suspension time:

From 07: 00 on1.2021September 18, all residents' medical insurance business (including medical insurance processing window, community and school residents' medical insurance website, medical insurance section of Shenyang government service network, official website of Shenyang Medical Insurance Bureau, Shenyang Smart Medical Insurance APP and Shengjing Bank's medical insurance self-service) will be suspended.

From September 20, 20021year 17: 00, the bank payment of flexible employees and the payment of flexible employees of Shenyang Smart Medical Insurance APP were suspended.

3. The existing Shenyang medical insurance information system will be completely suspended from 20: 00 on September 24th, 20021year. After the switching of Shenyang medical insurance information platform, the starting time of the system platform is expected to start the medical insurance business at 8: 00 on September 30, 20021year. If the system switching progress is advanced or delayed, a notice will be issued in official website of Shenyang Medical Insurance Bureau. Please pay attention in time.

Operating environment: (version 3.0.0 of Shenyang Smart Medical Insurance App opens, Apple 12iOS 14)

Two. Business processing guide during service suspension:

1, seeking medical treatment in the city: Insured persons who have purchased medicines and are discharged from the hospital must go to the hospital for discharge settlement before September 23, 20021year, so as not to affect their treatment of purchasing medicines after the new system goes online; During the system switching, hospitalized patients need to hold social security cards (medical insurance cards) to the medical institutions for treatment. During the system switching period (20: 00 on September 24, 20265438+0-8: 00 on September 30, 2000), if the insured sees a doctor or buys medicine in this city, the relevant expenses will be paid by the individual first, and the medical insurance expenses will be settled by the designated medical institution where the original doctor bought the medicine after the new system goes online.

2. Off-site medical treatment: If the insured in Shenyang is seeking medical treatment outside the city, they can apply to the designated medical institution for system recovery service and make up the settlement if they need to go through the discharge settlement during the insurance suspension period, or the insured can return to the medical insurance agency in our city for manual reimbursement after paying the medical expenses in full; For admission procedures, after the system is restored, medical records in different places and admission registration procedures can be handled again. Sporadic reimbursement of medical expenses in different places is implemented according to the current medical insurance policy.

3. Residents' insurance and newborn's medical treatment: In 2022, the payment of basic medical insurance for urban and rural residents will officially start on 2021010.

Prospective newborns who pay insurance premiums should change their basic information according to their real names and ID numbers in time after they are born, and apply for social security cards, and apply for medical cards in designated hospitals for settlement. During the suspension of the system, all medical insurance services in the city were suspended, which mainly affected the time limits of registration, information change, relationship transfer, medical treatment and drug purchase, off-site filing, information inquiry and medical insurance settlement of employees and residents.