How to reset the password of industrial and commercial bank card?

Bring valid certificates to ICBC outlets:

Password reset is a service that customers go to ICBC outlets to reset their passwords because they forget the passwords of bank cards, passbooks or certificates of deposit.

The password reset must be handled by the depositor himself, and the bank card, passbook or deposit certificate and his valid identity certificate should be provided.

Extended data

Loss reporting, temporary loss reporting and cancellation of ICBC bank cards:

1. Official loss report:

If a customer loses his bank card (including wealth management account card, ICBC co-branded card and various co-branded debit cards issued by ICBC, the same below), passbook or deposit certificate, he/she must present his/her valid identity certificate and provide the depositor's name, account opening time, deposit type, amount, account number and address and other relevant information, and formally apply for reporting the loss in writing at the ICBC business outlets.

If someone else is entrusted to report the loss, the identity certificate of the agent applicant shall also be presented. After the official loss report, the bank card, passbook or deposit certificate lost by the customer will no longer be used.

After the depositor formally applies for reporting the loss, he must apply for a new bank card, passbook or deposit certificate or withdraw the deposit at the original business outlet with the application for reporting the loss and his valid identity certificate. If the customer loses or damages the application for loss reporting, he shall go through the formalities of loss reporting according to the formal loss reporting procedures.

2. Temporary loss reporting:

If a customer loses his bank card, passbook or deposit certificate and cannot go through the formal reporting procedures due to special circumstances, he shall go through the temporary reporting procedures. Bank cards, passbooks and certificates of deposit lost by customers after temporary loss reporting shall not be used within the temporary loss reporting period 15 days. After handling the temporary loss reporting, the customer must go through the formal loss reporting procedures within the validity period, otherwise the temporary loss reporting period will no longer be valid.

Customers can temporarily report the loss through business outlets, online banking or telephone banking. When handling temporary loss reporting through business outlets, you must hold your valid identity certificate and provide the depositor's name, account opening time, deposit type, amount, account number, address and other related information.

If someone else is entrusted to report the loss, the identity certificate of the agent applicant shall also be presented. The loss reporting business handled by customers through electronic banking channels such as telephone banking and online banking is regarded as temporary loss reporting business.

3. Cancel loss reporting:

The customer must apply for cancellation of loss reporting at the original loss reporting outlet with the bank card, passbook or deposit certificate, valid identity certificate and application for loss reporting. Cannot cancel the loss reporting on behalf of others. All loss reporting fees will not be refunded.

China Industrial and Commercial Bank-Loss Reporting and Password Reset