What should China Mobile do if it refuses to "double the error of telephone charges"?

A few days ago, China Unicom Tianjin Branch took the lead in promising to the society that if there is any mistake in SMS billing, it will be returned twice; It has opened the prelude for global telecom operators to standardize SMS charging, and the charging of SMS industry, which has many charging traps and great disputes, has begun to develop gradually and orderly.

The number of mobile phone users in China has reached 250 million, with an average of more than 300 million short messages transmitted between users' thumbs every day. According to the statistics of the World GSP Association, in 2003, the total number of mobile phone short messages in the world was 510 billion, among which the number of mobile phone short messages in China reached17 billion, accounting for13 of the total number of global short messages.

"Driven by commercial interests, some SMS content service providers have taken some improper measures, such as sending messages privately and arbitrarily deducting fees, which have harmed the interests of consumers, disrupted the market operation order and become the focus of social attention." Talking about the introduction of industry management norms, the relevant person in charge of Tianjin Communications Administration explained this.

"I used to receive non-customized spam messages. The monthly SMS fee has increased, but it is still difficult to inquire and complain. I feel opaque and unfair. " When defending rights, Miss Li Ling was pushed by telecom operators and information content service providers, and she was quite helpless. The newly promulgated management measures stipulate that information content service business units shall not provide paid information services to users without user customization and application; Telecom business operators shall publish the basic information and service complaint telephone numbers of information service business units that charge telecom fees in various business halls, customer service telephones, websites and newspapers. Once the user has questions about the charged telecom fee or wants to inquire about the information fee, each toll office shall provide the complaint telephone number and complaint procedure of the charged unit.

China Unicom promised that double indemnity's short message fee errors include: repeated billing error of point-to-point short messages, information service fee error provided by China Unicom content provider (SP), etc. At the same time, all kinds of errors in telephone charges and mobile internet access fees are also included.

"We are trying to establish a sense of integrity and a culture of integrity through this campaign of' Double Refund of Charges Errors'. Gao Feng, director of the online customer service center of China Unicom Tianjin Branch, said. Although communication operators such as China Unicom only charge short message service providers, China Unicom still proposes to protect consumers' rights and interests and pay all compensation fees in advance. "It is difficult for consumers to seek compensation directly from SMS content service providers. Although Unicom only provides collection services, we have the responsibility to provide a more transparent environment. " She said.

According to Unicom's statistics, the total number of inquiries has reached hundreds of thousands since Tianjin Unicom promised users "double refund of charging errors". Among them, there is no mistake in charging the phone bill and the mobile phone network fee; SP (SMS content provider) has 6 cases of wrong SMS subscription category, all of which have been returned to users.