What does 1 14 do?

1. Priority number reporting (recommended by industry): When the user requests uncertain number information, such as a product, an industry or a project operated by an industry, 1 14 will report the telephone number of the enterprise.

2. Voice call number (voice broadcast): Enterprises and institutions (including private owners) can publish their profiles, business information or product information on the 1 14 platform. When the user inquires the telephone number of the company, he can play the recorded voice information.

3. Brand inquiry: When a user requests a number inquiry based on a legally registered brand or trademark, the platform 1 14 can inquire the phone number of the manufacturer, directly affiliated company or specialty store corresponding to the brand that has handled this business.

4. Query transfer: If you handle the query transfer business, the directory assistance can directly transfer the traffic to your phone, and the directory assistance staff does not need to dial again. It is convenient for users and won't let you miss any opportunities. "Don't bother to remember complicated telephone numbers, just dial 1 14 and call them by their first names." .

5. Temporary number declaration: Telephone numbers temporarily used by enterprises for business promotion, such as lottery numbers and concert ticketing hotline, can be temporarily announced in 1 14 system.

6. Enterprise Title: When customers dial 1 14 to inquire about the number, they can play a "title guide tone" before the automatic voice number reporting, such as (a company or product reports the number for you, please record it).

7. Column name query (registered name): provide users with a multi-name query service for mobile phones, and users can query whether they use a practical name or a registered name on 1 14.

8. Ordering number reporting: according to the customer's application, multiple telephone numbers under the customer's corresponding names are sorted in the 1 14 system, and their playing order is re-determined to provide personalized number reporting service.

9. Media extension: Commercial customers can submit information published by radio, television, newspapers and other media to 1 14 platform and convert it into voice information. Ordinary users can dial 1 14 to provide information such as media name, time, general content, etc. to understand the specific voice information content.

10, fax number: fax number: enterprises can publish their profile, business information or product information on 1 14. When users inquire about the telephone number of an enterprise, they can be prompted to check the introduction and product information of the enterprise by fax. (Not yet open)

1 1, portable directory: company users or individual users can entrust their unique communication materials to the communication company for safekeeping, establish a special directory, and call 1 14 at any time (users need to enter the inquiry password) to inquire about the number information in the directory. (Not yet open)

12, SMS number: 1 14. And sending the query result to the user terminal through a short message. (Not yet open)

13. Voice call: send information to users in the form of voice broadcast, which can be business promotion, product promotion, user notification, customer return visit, etc.

14. Outsourcing business: mainly refers to enterprises renting various resources (voice resources, agent resources, human resources, etc. ) provided by a special call center, set up its own customer service platform, and provide consulting, inquiry and other services for customers.