How to communicate with strange customers by telephone

First, tell your company name and your personal name directly, then tell the other party about your product business scope, then ask the other party about their products, production and sales, listen carefully to the other party's narrative, and take some notes if possible. Then according to each other's situation, put forward sincere suggestions and express the willingness to cooperate. Sincere attitude is the most important, don't exaggerate your products. Finally, we should pay attention to the etiquette of hanging up the phone, express our gratitude, and wait until the other party hangs up the phone.

Here are the ways for 14 to communicate with strange customers by telephone: telemarketing is more than just picking up the phone and chatting. Since this call is to communicate with strange customers, of course, there must be some telemarketing skills to help you get started faster.

One,

Keep yourself smiling. When you speak with a smile, your voice will also convey a very pleasant feeling. When you listen to the customer's ears, you will naturally have affinity, so that every phone call can maintain the best texture and help you enter the other party's time and space.

Second,

The volume and speed should be coordinated. When people meet, there will be a so-called "magnetic field", and of course there will be a telephone magnetic field. Once the magnetic fields of business people and customers match, the conversation will be much smoother. In order to understand the other party's telephone magnetic field, it is suggested to use moderate volume and speed in conversation, and then adjust your volume and speed after distinguishing the other party's characteristics, so that customers feel that you are on the same page with him.

Third,

Distinguish the image of the caller and enhance interaction. From the tone of the other party, we can simply distinguish the image of the caller. People who speak fast are visual people, people who speak moderately are auditory people, and people who speak slowly are sensory people. Business personnel can give appropriate advice to each other after screening again. Fourth,

Show that it won't take too much time. Simply say, "Can you keep me for two minutes?" In order to make the other party willing to continue this call, my most common method is to ask the other party to give me two minutes, but the average person will have the idea of "it's only two minutes anyway, just listen and watch" Actually, do you really only speak for two minutes? It depends on one's skill.

Five,

Tone and intonation should be consistent. On the phone, the opening remarks are usually pronounced in Mandarin, but if the other party's response is in Taiwanese, I will immediately switch to Taiwanese to talk to the other party. Sometimes alternating Mandarin and Taiwanese is also a way to close the distance between the two sides, with the main purpose of "standing in the same magnetic field with the other side".

Six,

Make good use of telephone opening remarks. Good opening remarks can make the other person more willing to talk to business people. Therefore, in addition to "delaying for two minutes", what to say next becomes very important. How to know each other's thoughts better? Let's ask: What do you think of the widely promoted LED lights in recent two years? Or do you often use LED light bars in engineering projects? Open questions like this.

Seven, business suspension and retention skills. What is a pause? When a business person needs the other person to give him a time and place, for example, when you ask him "Do you like morning or afternoon", he will pause for a while to let him answer and let him feel respected.

Eight,

Stand up straight or talk, close your eyes. If you make 20 phone calls a day, you can't sit still all the time. Try to stand up straight or talk, and you will find that your voice will become more energetic and effective. Sometimes it's better to close your eyes and protect yourself from the external environment.

Nine,

Use open-ended questions and keep asking questions. On the one hand, asking questions to customers can prolong the conversation, and more importantly, it can understand the real thoughts of customers and help salespeople make judgments. Let's encourage customers to keep asking questions, such as "Let me ask you a simple question" and "Could you please talk about it in detail, because you will have such an idea".

Ten,

Reverse immediately. Immediate reversal means doing what the customer says immediately. For example, if the customer says "I bought a lot of insurance", you might as well follow his words "I didn't know you bought a lot of insurance before calling this number". When the customer says "I am a customer of your company", I might as well continue to say "I knew you were a good customer of our company before calling this number".

Repeatedly emphasize your own judgment and make your own decisions. In order to make customers promise to meet you, emphasizing sentences such as "you make your own decisions" and "you judge everything by yourself" on the phone can make customers feel that business people are very textured and will not be obsessed with it, thus improving the probability of meeting.

Twelve,

Emphasize the function and uniqueness of the product. "This kind of product is different, and it must be face to face to make you fully understand. . . "In the conversation, emphasize the uniqueness of the product and add" it's up to you "to let the customer give you his precious time. Don't talk too complicated and use too many technical terms, which will make customers lose interest in meeting.

Thirteen,

Give an alternative question and opportunity. An alternative way can help the other party make a choice, and at the same time, it can speed up the meeting between the other party and the salesman. For example, "call in the morning or afternoon" and "meet on Wednesday or Thursday" are all alternatives.

Fourteen,

Prepare for the next opening. When we make any conclusion, don't forget to say "thank you for your time" or "it's an honor to meet you" to each other, which will help to prepare for the next opening.