Unicom's broadband fault phone number does not start with10010,9. thank you

In addition to accessing the manual service, users can also report faults through the 100 10 self-service voice service system. Divided into the following situations:

1. Dial the non-Unicom number, you can dial 100 10 and press the key 2-2, and enter the exclusive channel to report the trouble according to the voice prompt.

2. Unicom's 2G, 3G and 4G ordinary mobile phone customers or fixed-line customers can dial 100 10 and press 4-2. According to the voice prompt, they can enter the exclusive channel to report the fault.

3. Unicom's 2G, 3G and 4G VIP customers can dial 100 10, press 1-4-2 to enter the exclusive channel, and carry out fault repair according to the voice prompts. You can also enter the official WeChat account, report the fault information online and wait for the staff to repair it.

The specific steps are as follows:

Tool: Huawei mobile phone.

1. Enter the official account of "China Unicom Customer Service" WeChat, click "Customer Service" in the menu bar below, and select "Broadband Troubleshooting".

2. Click "Read the full text" under the pop-up picture;

3. Click "Online Troubleshooting" after entering the page;

4. On the troubleshooting page, find the address, fill in the relevant information, and then select Submit.