How to refund the train tickets booked online?

After purchasing tickets at 12306.cn, please refund the tickets in the following ways:

(1) If you want to exchange paper train tickets no later than 25 minutes before departure, you can do it on the website of12306.cn.

(2) If you have exchanged paper train tickets or within 25 minutes before driving, please bring the original valid identity certificate of the passenger used when purchasing tickets to the ticket window of the railway station; Please provide the order number (e+1 letter +8 digits) if the resident ID card cannot be read automatically or tickets can be purchased with other valid ID documents other than the resident ID card.

(3) Those who use the resident ID card to purchase tickets and enter the station with the resident ID card will not leave the station by bus. Please confirm with the railway station and handle it according to the regulations.

(4) If you get off the bus due to injury or the carrier's responsibility, please go to the next station according to the regulations with the travel record issued by the train conductor and the original valid identity certificate of the passenger used when purchasing tickets.