How to perform one's duty and do a good job of maintaining stability in letters and visits

First, improve organizational leadership and refine target responsibilities. In order to institutionalize and standardize the work of maintaining stability in letters and visits, the Bureau has repeatedly conveyed the spirit of this year's provincial and municipal comprehensive management and stability work conference at the central group theoretical study meeting, the cadres and workers' meeting and the general party membership meeting, and specially deployed the work of maintaining stability in letters and visits. At the same time, it signed letters and visits target responsibility letters with various departments and affiliated institutions of the bureau, further refined the work objectives, implemented the work responsibilities, and ensured the smooth development of letters and visits.

The second is to improve the system construction and standardize the petition procedures. The bureau has established and improved four systems for maintaining stability through letters and visits. That is, the duty system for letters and visits is arranged every week. 1 Leaders are responsible for letters and visits on duty, and business departments receive letters and visits on duty. The leaders and departments on duty seriously receive every complaint and petition and deal with it in time according to law, and solve the problems of their own departments within the scope of their duties; Special person reception system for letters and visits, set up a special "reception post for letters and visits" in the bureau's letters and visits office, and clarify the person in charge of the special "reception post for letters and visits"; The petition reception ledger system, the establishment of petition registration and execution ledger; The responsibility system for letters and visits by all staff requires every cadre and worker to take seriously the problems of letters and visits encountered in their work and avoid conflicts caused by improper work.

The third is to pay attention to serving according to law, performing duties and safeguarding rights due diligence. Focusing on changing the style of work, improving the ability and serving the masses, we will carry out special rectification activities for the style of government offices, vigorously promote the openness of government affairs, unblock information channels, effectively improve service quality, strengthen the efficiency construction of government offices, and strive to provide first-class services for the people, achieve first-class efficiency and establish a first-class image. At the same time, taking safeguarding the legitimate rights and interests of the people as the fundamental starting point, we should give full play to the function of labor inspection, carry out law enforcement activities to solve people's worries, safeguard rights and conform to public opinion, continuously improve the efficiency of law enforcement, and make every effort to build harmonious labor relations.

The fourth is to strengthen the service concept and do a good job in visiting and receiving. In the reception work, we strictly follow the reception principle of "a smiling face, a chair to give up, a cup of hot water to warm our hearts, a sincere treatment, and a slow farewell", so as to truly receive visitors with enthusiasm, listen carefully and explain patiently, and effectively improve the satisfaction of the visiting people. At the same time, take the initiative to go deep into the grassroots and the masses, change petitions into next visits, understand the situation, and resolve contradictions. The implementation of the leadership package system responsibility to the people, the implementation of accountability system for letters and visits, in violation of the provisions of prevarication, perfunctory, so that the situation expands, resulting in serious consequences such as petitioners leapfrog petition, accountability. We will implement a hearing system for major, complex and difficult letters and visits, and earnestly do a good job in maintaining stability in letters and visits from the source.